All Discussions > Steam Forums > Help and Tips > Topic Details
Mochiatto Nov 30 @ 11:57pm
Somehow I buy a game for someone that never in my friend list
I was planning to buy the Cyberpunk DLC, Life is Strange Remastered for myself, and Pizza Frenzy Deluxe (nostalgia reasons). I put them in my cart when the Black Friday sale started but waited for my salary to drop. Today I finally got the money, topped up my Steam wallet, and since I’m still at work I logged in through the Steam website to buy the games.

But when I paid, the leftover balance didn’t match what those 3 games should’ve cost. I checked my Steam wallet history and it says I bought a gift for someone who’s not even in my friend list. Like… what?? I don’t even know this person, this person not even in my friend list/grup.

I’m probably gonna miss the discount, whatever, but how the hell did this even happen? Anyone ever had this sorta thing happen to you?
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Showing 1-12 of 12 comments
DarkCrystalMethod Dec 1 @ 12:03am 
Make a support ticket pointing out the issue. Mention you want to talk to their Fraud Department(if they have one).
Good luck.
#1
Mochiatto Dec 1 @ 12:11am 
Originally posted by DarkCrystalMethod:
Make a support ticket pointing out the issue. Mention you want to talk to their Fraud Department(if they have one).
Good luck.

Already did that and requested a refund too. Thanks for the wishes hopefully it gets refunded back to me. I really wanted those games to play.
#2
Lilim Dec 1 @ 4:29am 
Originally posted by Mochiatto:
Somehow I buy a game for someone that never in my friend list

...

Anyone ever had this sorta thing happen to you?

Your account is compromised.

Do not trade until your account is secured.

Take the following steps to secure your account:

1. Scan for malware. If you don't have a malware scanner use https://www.malwarebytes.com/
2. Check that the email and phone number on the Steam account are still yours.
3. Deauthorize all other devices. https://psteamproxy.yuanyoumao.com/twofactor/manage
4. Change passwords from a clean computer.
5. Generate new backup codes for your Mobile App. https://psteamproxy.yuanyoumao.com/twofactor/manage
6. Revoke the API key (there should be no key). https://psteamcommunity.yuanyoumao.com/dev/apikey


Stop using third-party sites for trading and gambling.

Never enter your Steam login details on a third-party site!
Last edited by Lilim; Dec 1 @ 4:32am
#3
Mochiatto Dec 1 @ 11:33pm 
Originally posted by Lilim:
Originally posted by Mochiatto:
Somehow I buy a game for someone that never in my friend list

...

Anyone ever had this sorta thing happen to you?

Your account is compromised.

Do not trade until your account is secured.

Take the following steps to secure your account:

1. Scan for malware. If you don't have a malware scanner use https://www.malwarebytes.com/
2. Check that the email and phone number on the Steam account are still yours.
3. Deauthorize all other devices. https://psteamproxy.yuanyoumao.com/twofactor/manage
4. Change passwords from a clean computer.
5. Generate new backup codes for your Mobile App. https://psteamproxy.yuanyoumao.com/twofactor/manage
6. Revoke the API key (there should be no key). https://psteamcommunity.yuanyoumao.com/dev/apikey


Stop using third-party sites for trading and gambling.

Never enter your Steam login details on a third-party site!

Thank you for advice and as I know I never used any third party site for my steam, I only use it for steam website or steam app, nothing more. But I do use third party site to buy my steam wallet/credits tho, if that can actually the cause of it please let me know
#4
Lilim Dec 2 @ 3:11am 
Originally posted by Mochiatto:
Thank you for advice and as I know I never used any third party site for my steam, I only use it for steam website or steam app, nothing more. But I do use third party site to buy my steam wallet/credits tho, if that can actually the cause of it please let me know

There is a gambling site in your name history.
#5
Mochiatto Dec 2 @ 3:53pm 
Originally posted by Lilim:
Originally posted by Mochiatto:
Thank you for advice and as I know I never used any third party site for my steam, I only use it for steam website or steam app, nothing more. But I do use third party site to buy my steam wallet/credits tho, if that can actually the cause of it please let me know

There is a gambling site in your name history.

Wait what? Which one?
#6
Kargor Dec 2 @ 4:00pm 
Originally posted by Mochiatto:
Thank you for advice and as I know I never used any third party site for my steam,

Doesn't matter. Somebody has access to your account. I never understood why people "top up their wallet" instead of just buying the game they want, but that's besides the point: the hijacker was notified about the wallet, and he decided to use it for himself.

Steam isn't going to refund it; their policy is to ignore such things so they don't have to worry about people abusing support.
#7
Mochiatto Dec 2 @ 6:46pm 
Originally posted by Kargor:
Originally posted by Mochiatto:
Thank you for advice and as I know I never used any third party site for my steam,

Doesn't matter. Somebody has access to your account. I never understood why people "top up their wallet" instead of just buying the game they want, but that's besides the point: the hijacker was notified about the wallet, and he decided to use it for himself.

Steam isn't going to refund it; their policy is to ignore such things so they don't have to worry about people abusing support.

Luckily, after following up with Steam Support and asking for their help, they managed to refund the credits that were used. As for why I top up my Steam Wallet/credit, it’s mostly because I want to stop myself from buying games I don’t really need. I’m from SEA, and game prices here are astronomical sometimes a single game can cost half of our paycheck, depending on the salary.

Using Steam Wallet is kinda like having a second/third barrier that makes me think it more before buying a game.
#8
Lilim Dec 3 @ 3:53am 
Originally posted by Mochiatto:
Originally posted by Lilim:

There is a gambling site in your name history.

Wait what? Which one?

Which one? Do you use so many different gambling sites that you have to ask :sakurabeachmomokolaugh:?

I talked about the one related to Dota 2.


Have you already secured your account?


How to remove that site from your name history:

How do I remove my profile name history?

Steam stores the previous 10 names that you've used for your profile. If you'd like to clear this history, follow these instructions:

  • Log in to your account and go to your profile
  • Click the drop down arrow next to your current persona name
  • Select clear previous aliases
#9
RPG Gamer Man Dec 3 @ 11:46am 
Originally posted by Lilim:
Originally posted by Mochiatto:
Thank you for advice and as I know I never used any third party site for my steam, I only use it for steam website or steam app, nothing more. But I do use third party site to buy my steam wallet/credits tho, if that can actually the cause of it please let me know

There is a gambling site in your name history.

Yep confirmed scam website in your names. IT is best if we do not say which one, as then we would be advertising it. You clearly used a scam trading site and this is how you got your
account phished or you bought this account from someone and did not know it.

Originally posted by Mochiatto:
Originally posted by Lilim:

There is a gambling site in your name history.

Wait what? Which one?



Maybe that is why they don't know? This is a purchased account from someone else?
Last edited by RPG Gamer Man; Dec 3 @ 11:47am
#10
Mochiatto Dec 4 @ 8:33pm 
Originally posted by Lilim:
Originally posted by Mochiatto:

Wait what? Which one?

Which one? Do you use so many different gambling sites that you have to ask :sakurabeachmomokolaugh:?

I talked about the one related to Dota 2.


Have you already secured your account?


How to remove that site from your name history:

How do I remove my profile name history?

Steam stores the previous 10 names that you've used for your profile. If you'd like to clear this history, follow these instructions:

  • Log in to your account and go to your profile
  • Click the drop down arrow next to your current persona name
  • Select clear previous aliases

Yeah that's my bad, I answered that before I look the list of name I used, as for the secured my account I already done what Steam support asked me to do, and I will try what you link, thank you for the help
#11
Mochiatto Dec 4 @ 8:39pm 
Originally posted by RPG Gamer Man:
Originally posted by Lilim:

There is a gambling site in your name history.

Yep confirmed scam website in your names. IT is best if we do not say which one, as then we would be advertising it. You clearly used a scam trading site and this is how you got your
account phished or you bought this account from someone and did not know it.

Originally posted by Mochiatto:

Wait what? Which one?



Maybe that is why they don't know? This is a purchased account from someone else?

Okay thank you for checking the website, if I'm correct it was a website recommend by some online friend for some skin in dota when I used to play it religiously, as for the this account is purely mine, made it the first time I learn to play dota with my friends.
#12
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Date Posted: Nov 30 @ 11:57pm
Posts: 12
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