Všechny diskuze > Fóra služby Steam > Help and Tips > Detaily tématu
Mochiatto 30. lis. v 23.57
Somehow I buy a game for someone that never in my friend list
I was planning to buy the Cyberpunk DLC, Life is Strange Remastered for myself, and Pizza Frenzy Deluxe (nostalgia reasons). I put them in my cart when the Black Friday sale started but waited for my salary to drop. Today I finally got the money, topped up my Steam wallet, and since I’m still at work I logged in through the Steam website to buy the games.

But when I paid, the leftover balance didn’t match what those 3 games should’ve cost. I checked my Steam wallet history and it says I bought a gift for someone who’s not even in my friend list. Like… what?? I don’t even know this person, this person not even in my friend list/grup.

I’m probably gonna miss the discount, whatever, but how the hell did this even happen? Anyone ever had this sorta thing happen to you?
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DarkCrystalMethod 1. pro. v 0.03 
Make a support ticket pointing out the issue. Mention you want to talk to their Fraud Department(if they have one).
Good luck.
#1
Mochiatto 1. pro. v 0.11 
DarkCrystalMethod původně napsal:
Make a support ticket pointing out the issue. Mention you want to talk to their Fraud Department(if they have one).
Good luck.

Already did that and requested a refund too. Thanks for the wishes hopefully it gets refunded back to me. I really wanted those games to play.
#2
Lilim 1. pro. v 4.29 
Mochiatto původně napsal:
Somehow I buy a game for someone that never in my friend list

...

Anyone ever had this sorta thing happen to you?

Your account is compromised.

Do not trade until your account is secured.

Take the following steps to secure your account:

1. Scan for malware. If you don't have a malware scanner use https://www.malwarebytes.com/
2. Check that the email and phone number on the Steam account are still yours.
3. Deauthorize all other devices. https://psteamproxy.yuanyoumao.com/twofactor/manage
4. Change passwords from a clean computer.
5. Generate new backup codes for your Mobile App. https://psteamproxy.yuanyoumao.com/twofactor/manage
6. Revoke the API key (there should be no key). https://psteamcommunity.yuanyoumao.com/dev/apikey


Stop using third-party sites for trading and gambling.

Never enter your Steam login details on a third-party site!
Naposledy upravil Lilim; 1. pro. v 4.32
#3
Mochiatto 1. pro. v 23.33 
Lilim původně napsal:
Mochiatto původně napsal:
Somehow I buy a game for someone that never in my friend list

...

Anyone ever had this sorta thing happen to you?

Your account is compromised.

Do not trade until your account is secured.

Take the following steps to secure your account:

1. Scan for malware. If you don't have a malware scanner use https://www.malwarebytes.com/
2. Check that the email and phone number on the Steam account are still yours.
3. Deauthorize all other devices. https://psteamproxy.yuanyoumao.com/twofactor/manage
4. Change passwords from a clean computer.
5. Generate new backup codes for your Mobile App. https://psteamproxy.yuanyoumao.com/twofactor/manage
6. Revoke the API key (there should be no key). https://psteamcommunity.yuanyoumao.com/dev/apikey


Stop using third-party sites for trading and gambling.

Never enter your Steam login details on a third-party site!

Thank you for advice and as I know I never used any third party site for my steam, I only use it for steam website or steam app, nothing more. But I do use third party site to buy my steam wallet/credits tho, if that can actually the cause of it please let me know
#4
Lilim 2. pro. v 3.11 
Mochiatto původně napsal:
Thank you for advice and as I know I never used any third party site for my steam, I only use it for steam website or steam app, nothing more. But I do use third party site to buy my steam wallet/credits tho, if that can actually the cause of it please let me know

There is a gambling site in your name history.
#5
Mochiatto 2. pro. v 15.53 
Lilim původně napsal:
Mochiatto původně napsal:
Thank you for advice and as I know I never used any third party site for my steam, I only use it for steam website or steam app, nothing more. But I do use third party site to buy my steam wallet/credits tho, if that can actually the cause of it please let me know

There is a gambling site in your name history.

Wait what? Which one?
#6
Kargor 2. pro. v 16.00 
Mochiatto původně napsal:
Thank you for advice and as I know I never used any third party site for my steam,

Doesn't matter. Somebody has access to your account. I never understood why people "top up their wallet" instead of just buying the game they want, but that's besides the point: the hijacker was notified about the wallet, and he decided to use it for himself.

Steam isn't going to refund it; their policy is to ignore such things so they don't have to worry about people abusing support.
#7
Mochiatto 2. pro. v 18.46 
Kargor původně napsal:
Mochiatto původně napsal:
Thank you for advice and as I know I never used any third party site for my steam,

Doesn't matter. Somebody has access to your account. I never understood why people "top up their wallet" instead of just buying the game they want, but that's besides the point: the hijacker was notified about the wallet, and he decided to use it for himself.

Steam isn't going to refund it; their policy is to ignore such things so they don't have to worry about people abusing support.

Luckily, after following up with Steam Support and asking for their help, they managed to refund the credits that were used. As for why I top up my Steam Wallet/credit, it’s mostly because I want to stop myself from buying games I don’t really need. I’m from SEA, and game prices here are astronomical sometimes a single game can cost half of our paycheck, depending on the salary.

Using Steam Wallet is kinda like having a second/third barrier that makes me think it more before buying a game.
#8
Lilim před 23 hodinami 
Mochiatto původně napsal:
Lilim původně napsal:

There is a gambling site in your name history.

Wait what? Which one?

Which one? Do you use so many different gambling sites that you have to ask :sakurabeachmomokolaugh:?

I talked about the one related to Dota 2.


Have you already secured your account?


How to remove that site from your name history:

How do I remove my profile name history?

Steam stores the previous 10 names that you've used for your profile. If you'd like to clear this history, follow these instructions:

  • Log in to your account and go to your profile
  • Click the drop down arrow next to your current persona name
  • Select clear previous aliases
#9
RPG Gamer Man před 15 hodinami 
Lilim původně napsal:
Mochiatto původně napsal:
Thank you for advice and as I know I never used any third party site for my steam, I only use it for steam website or steam app, nothing more. But I do use third party site to buy my steam wallet/credits tho, if that can actually the cause of it please let me know

There is a gambling site in your name history.

Yep confirmed scam website in your names. IT is best if we do not say which one, as then we would be advertising it. You clearly used a scam trading site and this is how you got your
account phished or you bought this account from someone and did not know it.

Mochiatto původně napsal:
Lilim původně napsal:

There is a gambling site in your name history.

Wait what? Which one?



Maybe that is why they don't know? This is a purchased account from someone else?
Naposledy upravil RPG Gamer Man; před 15 hodinami
#10
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Všechny diskuze > Fóra služby Steam > Help and Tips > Detaily tématu
Datum zveřejnění: 30. lis. v 23.57
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