Alle diskussioner > Steam-fora > Help and Tips > Trådoplysninger
Mochiatto 30. nov. kl. 23:57
Somehow I buy a game for someone that never in my friend list
I was planning to buy the Cyberpunk DLC, Life is Strange Remastered for myself, and Pizza Frenzy Deluxe (nostalgia reasons). I put them in my cart when the Black Friday sale started but waited for my salary to drop. Today I finally got the money, topped up my Steam wallet, and since I’m still at work I logged in through the Steam website to buy the games.

But when I paid, the leftover balance didn’t match what those 3 games should’ve cost. I checked my Steam wallet history and it says I bought a gift for someone who’s not even in my friend list. Like… what?? I don’t even know this person, this person not even in my friend list/grup.

I’m probably gonna miss the discount, whatever, but how the hell did this even happen? Anyone ever had this sorta thing happen to you?
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DarkCrystalMethod 1. dec. kl. 0:03 
Make a support ticket pointing out the issue. Mention you want to talk to their Fraud Department(if they have one).
Good luck.
#1
Mochiatto 1. dec. kl. 0:11 
Oprindeligt skrevet af DarkCrystalMethod:
Make a support ticket pointing out the issue. Mention you want to talk to their Fraud Department(if they have one).
Good luck.

Already did that and requested a refund too. Thanks for the wishes hopefully it gets refunded back to me. I really wanted those games to play.
#2
Lilim 1. dec. kl. 4:29 
Oprindeligt skrevet af Mochiatto:
Somehow I buy a game for someone that never in my friend list

...

Anyone ever had this sorta thing happen to you?

Your account is compromised.

Do not trade until your account is secured.

Take the following steps to secure your account:

1. Scan for malware. If you don't have a malware scanner use https://www.malwarebytes.com/
2. Check that the email and phone number on the Steam account are still yours.
3. Deauthorize all other devices. https://psteamproxy.yuanyoumao.com/twofactor/manage
4. Change passwords from a clean computer.
5. Generate new backup codes for your Mobile App. https://psteamproxy.yuanyoumao.com/twofactor/manage
6. Revoke the API key (there should be no key). https://psteamcommunity.yuanyoumao.com/dev/apikey


Stop using third-party sites for trading and gambling.

Never enter your Steam login details on a third-party site!
Sidst redigeret af Lilim; 1. dec. kl. 4:32
#3
Mochiatto For 7 timer siden 
Oprindeligt skrevet af Lilim:
Oprindeligt skrevet af Mochiatto:
Somehow I buy a game for someone that never in my friend list

...

Anyone ever had this sorta thing happen to you?

Your account is compromised.

Do not trade until your account is secured.

Take the following steps to secure your account:

1. Scan for malware. If you don't have a malware scanner use https://www.malwarebytes.com/
2. Check that the email and phone number on the Steam account are still yours.
3. Deauthorize all other devices. https://psteamproxy.yuanyoumao.com/twofactor/manage
4. Change passwords from a clean computer.
5. Generate new backup codes for your Mobile App. https://psteamproxy.yuanyoumao.com/twofactor/manage
6. Revoke the API key (there should be no key). https://psteamcommunity.yuanyoumao.com/dev/apikey


Stop using third-party sites for trading and gambling.

Never enter your Steam login details on a third-party site!

Thank you for advice and as I know I never used any third party site for my steam, I only use it for steam website or steam app, nothing more. But I do use third party site to buy my steam wallet/credits tho, if that can actually the cause of it please let me know
#4
Lilim For 3 timer siden 
Oprindeligt skrevet af Mochiatto:
Thank you for advice and as I know I never used any third party site for my steam, I only use it for steam website or steam app, nothing more. But I do use third party site to buy my steam wallet/credits tho, if that can actually the cause of it please let me know

There is a gambling site in your name history.
#5
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