moin

Hello peeps,

Just trying to get more exposure to the useless staff that steam has hired for their support team and also your expirience with them.

I am the co-founder and owner of a platform called csgocoin.com - here users can play for their csgo skins.

On the 6th of april all our bots and personal accounts were banned. (also this account). After 7 days we didnt have any reponse from steam where I decided to make this https://www.youtube.com/watch?v=7rsVYevFiro video which shows how fast they react to issues where the company makes more money.

After that they replied with just a copy-paste message. saying

Hello Yasin,

Thank you for contacting Steam Support.

We apologize for the delay.

Your account was reported for actions relating to item trading scams.

Your trading privileges have been suspended permanently. We have a zero tolerance policy for scamming.

For more information on our Steam Trading Policy please visit the following FAQ:
https://support.steampowered.com/kb_article.php?ref=9958-MJDG-3003

Additionally, Valve reserves the right to refer the matter to the appropriate authorities if such activity continues.

The Steam Subscriber Agreement can be found at:
http://psteamproxy.yuanyoumao.com/subscriber_agreement/

I replied and did not get any response so made a new ticket where I asked them to show me proof they again replied

"Hello Yasin,

Thank you for contacting Steam Support.

Steam Support has provided you with all of the relevant information regarding this issue. You can log into your account at support.steampowered.com to review your Steam Support tickets.

You will receive no further correspondence regarding this matter."

Our only hopes now are getting in touch with a representative of VALVe or one of the csgo dev's who could bring more like to this case. If we are unable to do that, We will be forced to take legal action against VALVe.

An issue where the justice for thousands of people is on stake is being ignored because someone at steam support is getting late for lunch.

Tell us about your expirience with steam support in cases where there was no profit for the company itsself involved.

Sincerely
Mao


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