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回報翻譯問題
It's good advice. Not a threat or a reprimand.
While the refund policy allows for a no questions asked request within 14-days of ownership and under 2 hours of gameplay, it should be something that is done sparingly over a long amount of time. It's a security blanket that some users often take advantage of. After a few of those warnings, Support will eventually remove a user's ability to request a refund altogether.
We've seen users come into the forums to vent their frustrations after Support took away their ability to refund while admitting to buying dozens of games during a sale just to demo all of them, refunding the ones they don't like.
And people may have reasons for wanting to buy those games.