Oprindeligt skrevet af KibaCoyote:

If you’re unsure about a product, make sure to check out the customer reviews before purchasing.

It's good advice. Not a threat or a reprimand.

There's nothing wrong with what they did, it's just to ensure you know not to abuse the refund system is all.

Oprindeligt skrevet af datCookie:

There's nothing wrong with what they did, it's just to ensure you know not to abuse the refund system is all.

I know, I’m not saying Steam did anything wrong. If anything, I was the one who messed up by refunding games so close together. Like I said, I’m just sharing my thoughts and experience

Oprindeligt skrevet af KibaCoyote:

I recently refunded two games, one last night and one today, because both didn’t run well on my system. After doing that, I got this message from Steam:
"You’ve requested a significant number of refunds recently. If you’re unsure about a product, make sure to check out the customer reviews before purchasing."

It caught me a little off guard, since I hadn’t seen this warning before.

Yes, if a user has made a habit of refunding games, the response may include that as a friendly warning.

While the refund policy allows for a no questions asked request within 14-days of ownership and under 2 hours of gameplay, it should be something that is done sparingly over a long amount of time. It's a security blanket that some users often take advantage of. After a few of those warnings, Support will eventually remove a user's ability to request a refund altogether.

We've seen users come into the forums to vent their frustrations after Support took away their ability to refund while admitting to buying dozens of games during a sale just to demo all of them, refunding the ones they don't like.

Oprindeligt skrevet af rawWwRrr:

Oprindeligt skrevet af KibaCoyote:

I recently refunded two games, one last night and one today, because both didn’t run well on my system. After doing that, I got this message from Steam:
"You’ve requested a significant number of refunds recently. If you’re unsure about a product, make sure to check out the customer reviews before purchasing."

It caught me a little off guard, since I hadn’t seen this warning before.

Yes, if a user has made a habit of refunding games, the response may include that as a friendly warning.

While the refund policy allows for a no questions asked request within 14-days of ownership and under 2 hours of gameplay, it should be something that is done sparingly over a long amount of time. It's a security blanket that some users often take advantage of. After a few of those warnings, Support will eventually remove a user's ability to request a refund altogether.

We've seen users come into the forums to vent their frustrations after Support took away their ability to refund while admitting to buying dozens of games during a sale just to demo all of them, refunding the ones they don't like.

Thankfully, this is just a warning, the only one I’ve ever received. Looking into it, it seems it was because the refunds were so close together. In previous refunds, I never had any issues, but those were properly spaced out. I assume refunding two games so close together, one last night and one early this afternoon might have looked suspicious to the system

Why should the consumer have to rely on reviews? If the reviews are so bad that a refund is the expected behavior, why is the game still for sale?

Oprindeligt skrevet af < blank >:

If the reviews are so bad that a refund is the expected behavior, why is the game still for sale?

Because people can be wrong, or have evil intentions.
And people may have reasons for wanting to buy those games.