Hello,

We're sorry to hear you ran into issues creating a username. We're more than willing to work with you on this, but you should note a few rules that are in place, which you may have run into.

Your username in game must be:
- 12 characters or less
- Alpha-numeric, with no symbols
- Not contain any foul language

You intended name may also have already been taken by another user, so you may need to use an alternate.

If you still continue to have issues, please file a Customer Support ticket at the link below, and we'll do our best to ensure you can get in and play the game fully.

https://support-firstassault.nexon.net/hc/en-us

Thank you.