Hey War.! For any connection issues you're encountering, completing the troubleshooting steps in this FAQ[ubi.li] and port forwarding[ubi.li] will help a lot. Those will eliminate most common causes of this type of problem and can further narrow down the scope to save us time.

After those are done successfully if you don't see any improvement, please open a support case on our website.[ubi.li] Additionally, you have the option of attaching a screenshot showing that the proper ports have been forwarded in advance. Once received, our support team will review the case and follow up with you directly to assist you further.