123 12 月 4 日 上午 1:44
cant login on browser or mobile app
hi does anyone know how i can fix this? every time I try to log in on website or on the mobile app it says incorrect login info, even though it is the correct info. Ive tried reset password (which makes me re login to the steam client, which does work) but it still will say incorrect username or password. Ive tried different browser, doesnt help.
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Kargor 12 月 4 日 上午 2:03 
If it says incorrect login info, you have to provide the correct login info.

Do keep in mind that your login name is NOT the name displayed on your profile. Since you can log into the webbrowser, check https://psteamproxy.yuanyoumao.com/account/ -- your actual login name is displayed in the headline as "xxx's account"
123 12 月 4 日 上午 2:58 
I can log into the client. I cannot log in using that same info that Ive always used for browser for the browser now. I am not trying to log in with '123'
最后由 123 编辑于; 12 月 4 日 上午 2:59
Dranak 12 月 4 日 上午 3:18 
引用自 123
I can log into the client. I cannot log in using that same info that Ive always used for browser for the browser now. I am not trying to log in with '123'

So many steam user with mobil has said this before, steam API issue or not make steam ticket.
i doubt you want advise with clear cache on mobil. to deal with it, and you know the consequence of this if a mobil user do not undrestand clear only steam cache settin gs and do you even have such specific option or remove app and add app again. i and other have seen app get update like that.

I do not use this myself, but i have seen company apps on mobil require reset/reinstall of app to fix odd issue before, atm it look like a steam API mobil only issue.

We have also seen ppl complain over authentocation issue before, and problem is where is the issue. at steam or own api cache, most here think its steam.

i only point at the issue, most of the time problem see to fix itself within a few days, or user makde steam or steam fix it.


We are steam users here, we only have othre steam post with this so few in last 2-3 months with it.


IFi was you i will make steam ticket, because it look like them keep have login issue , but with what.


ps.
try go offline and online with mobil or restart it , to see if this trigger a update.
i did that awhile ago with pc at GTA games , and wola pc client retrigger a secrity check, better then Black screen or hang with authetications issue, if you can use that here i do not know, but try see it as worth a try.

ps
i and other has also notice our browser at game page ask more frequent for challenge security check that we are the user/pw or as we said the token has expirea and require reload or refresh page, this could be same at your mobil.

And that why reload or restart could work, so it can fix outdated inof, and you still need to tell this to steam, steam so not read here, if this actual help you.
最后由 Dranak 编辑于; 12 月 4 日 上午 3:32
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