My Steam account and the money inside it were stolen.

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Kirito191 9 小时以前

My Steam account and the money inside it were stolen.

Hello,

My Steam account was compromised.

Two games were gifted to people I do not know using the money from my Steam Wallet.
Those people sent me friend requests, but before I could accept anything, the requests were automatically accepted without my permission.
I do NOT have any auto-accept feature enabled.

First, there was an attempt to charge my credit card, but since there was no balance, the purchase was taken from my Steam Wallet instead.

I never authorized these transactions.

I already contacted Steam Support, but I was told that a refund could not be issued.
However, this was not my fault — my account was clearly hijacked.

I kindly request a full investigation of the login and IP records,
a review of these unauthorized gifts,
and a refund of the stolen amount.

I have secured my account by changing my password,
enabling Steam Guard,
and securing my email account.

Thank you for your assistance.

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正在显示第 1 - 15 条，共 16 条留言

Luna 9 小时以前

YOUR ACCOIUNT IS BEING HACKED! FIRST THING YOU DO GO CHANGE YOUR PASSWORD

13119205187913161 9 小时以前

sorry it happened, partner

1. Scan for malware

https://www.malwarebytes.com/

2. Check that the email and phone number on the Steam account are still yours.

3. Deauthorize all other devices

https://psteamproxy.yuanyoumao.com/twofactor/manage

4. Change passwords from a trusted/clean device.

5. Generate new backup codes for your Mobile App

https://psteamproxy.yuanyoumao.com/twofactor/manage

6. Revoke the API key https://psteamcommunity.yuanyoumao.com/dev/apikey

(there should be nothing in the APIKEY)

Kirito191 9 小时以前

引用自 Luna：
YOUR ACCOIUNT IS BEING HACKED! FIRST THING YOU DO GO CHANGE YOUR PASSWORD

I already changed my password

Kirito191 9 小时以前

引用自 13119205187913161：
sorry it happened, partner

1. Scan for malware

https://www.malwarebytes.com/

2. Check that the email and phone number on the Steam account are still yours.

3. Deauthorize all other devices

https://psteamproxy.yuanyoumao.com/twofactor/manage

4. Change passwords from a trusted/clean device.

5. Generate new backup codes for your Mobile App

https://psteamproxy.yuanyoumao.com/twofactor/manage

6. Revoke the API key https://psteamcommunity.yuanyoumao.com/dev/apikey

(there should be nothing in the APIKEY)

I did everything but how do I get my money back?

RPG Gamer Man 9 小时以前

引用自 Luna：
YOUR ACCOIUNT IS BEING HACKED! FIRST THING YOU DO GO CHANGE YOUR PASSWORD

Not hacked, phished. Most likely OP went to a scam trading site for skins that they believed it was to be trusted..lol. And if you look at their profile, yes, they use CS2.

最后由 RPG Gamer Man 编辑于; 9 小时以前

RPG Gamer Man 9 小时以前

引用自 Kirito191：
引用自 13119205187913161：
sorry it happened, partner

1. Scan for malware

https://www.malwarebytes.com/

2. Check that the email and phone number on the Steam account are still yours.

3. Deauthorize all other devices

https://psteamproxy.yuanyoumao.com/twofactor/manage

4. Change passwords from a trusted/clean device.

5. Generate new backup codes for your Mobile App

https://psteamproxy.yuanyoumao.com/twofactor/manage

6. Revoke the API key https://psteamcommunity.yuanyoumao.com/dev/apikey

(there should be nothing in the APIKEY)

I did everything but how do I get my money back?

You don;t. You use this as a life lesson not to trust anyone on the internet. Treat your steam account like your bank account. Do you give out your routing numbers to random people on the street?

Also, in the future, do not store money on your steam account wallet. Only put money on it when you want to buy something. I had a friend in this same prediciment, and yes, he found a trojan horse on his pc after he installed a mod from github.

最后由 RPG Gamer Man 编辑于; 9 小时以前

AustrAlien2010 9 小时以前

For account recovery, the user has to contact Steam Support.
To report an internet scam, the user has to contact the police. (The police may not be able to do anything about it, but they can report it.)

最后由 AustrAlien2010 编辑于; 8 小时以前

Kirito191 9 小时以前

引用自 RPG Gamer Man：
引用自 Kirito191：

I did everything but how do I get my money back?

You don;t. You use this as a life lesson not to trust anyone on the internet. Treat your steam account like your bank account. Do you give out your routing numbers to random people on the street?

Also, in the future, do not store money on your steam account wallet. Only put money on it when you want to buy something. I had a friend in this same prediciment, and yes, he found a trojan horse on his pc after he installed a mod from github.

I don't keep money in my account, I only deposited money when I wanted to buy games, and the moment I deposited money, my money was stolen.

RPG Gamer Man 9 小时以前

引用自 Kirito191：
引用自 RPG Gamer Man：

You don;t. You use this as a life lesson not to trust anyone on the internet. Treat your steam account like your bank account. Do you give out your routing numbers to random people on the street?

Also, in the future, do not store money on your steam account wallet. Only put money on it when you want to buy something. I had a friend in this same prediciment, and yes, he found a trojan horse on his pc after he installed a mod from github.
I don't keep money in my account, I only deposited money when I wanted to buy games, and the moment I deposited money, my money was stolen.

Sorry to hear that. I do know some people use steam wallet as a bank though. If you look thru other posts, you can see some people have reported doing this.

Kirito191 8 小时以前

引用自 RPG Gamer Man：
引用自 Luna：
YOUR ACCOIUNT IS BEING HACKED! FIRST THING YOU DO GO CHANGE YOUR PASSWORD

Not hacked, phished. Most likely OP went to a scam trading site for skins that they believed it was to be trusted..lol. And if you look at their profile, yes, they use CS2.

I have not given my account to any CS skin site, as you can see I do not have any skins in my inventory, I just play for fun.

#10

RPG Gamer Man 8 小时以前

引用自 Kirito191：
引用自 RPG Gamer Man：

Not hacked, phished. Most likely OP went to a scam trading site for skins that they believed it was to be trusted..lol. And if you look at their profile, yes, they use CS2.
I have not given my account to any CS skin site, as you can see I do not have any skins in my inventory, I just play for fun.

That is just one avenue for getting phished. You could of fallen for a vote for my team scam, free steam card scam, or someone tricked you on discord. There are many ways you got phished. This is the hardest part, to remember which sites you went to and left all your fingerprints all over it. This is why i do not use discord. The less sites you leave your personal info on, the better. Plus discord overlay can slow down pc's, like ubisoft connect. It is a third party launcher. People say it is not, but it is. Google Discord Activities. It does load games, and anything that loads games is a third party launcher.

The more overlays you have on your pc, the slower your pc becomes. If you want to, test it yourself. Xbox has a overlay build into most pc's. Steam has a overlay., nvidia/amd programs have overlays, etc..

最后由 RPG Gamer Man 编辑于; 8 小时以前

#11

Kirito191 8 小时以前

引用自 RPG Gamer Man：
引用自 Kirito191：
I have not given my account to any CS skin site, as you can see I do not have any skins in my inventory, I just play for fun.

That is just one avenue for getting phished. You could of fallen for a vote for my team scam, free steam card scam, or someone tricked you on discord. There are many ways you got phished. This is the hardest part, to remember which sites you went to and left all your fingerprints all over it. This is why i do not use discord. The less sites you leave your personal info on, the better.

I've never dealt with this kind of work in my life, so what can I do about the money that is gone from my account?

#12

RPG Gamer Man 8 小时以前

引用自 Kirito191：
引用自 RPG Gamer Man：

That is just one avenue for getting phished. You could of fallen for a vote for my team scam, free steam card scam, or someone tricked you on discord. There are many ways you got phished. This is the hardest part, to remember which sites you went to and left all your fingerprints all over it. This is why i do not use discord. The less sites you leave your personal info on, the better.
I've never dealt with this kind of work in my life, so what can I do about the money that is gone from my account?

Nothing sadly. It is gone. You can report to the police or steam, but i doubt they will do anything.

#13

Kirito191 8 小时以前

引用自 RPG Gamer Man：
引用自 Kirito191：
I've never dealt with this kind of work in my life, so what can I do about the money that is gone from my account?

Nothing sadly. It is gone. You can report to the police or steam, but i doubt they will do anything.

#14

RPG Gamer Man 8 小时以前

引用自 Kirito191：
引用自 RPG Gamer Man：

Nothing sadly. It is gone. You can report to the police or steam, but i doubt they will do anything.
:(

Also, i suggest checking for logins to your account. You may find where the person who stole your money was from. And check your API's. It should be blank.

最后由 RPG Gamer Man 编辑于; 8 小时以前

#15

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