I would like to start by saying I really like the game. But this review is being written because others should know about the incompetence that is the development staff. I've attempted to get my problems resolved through their help ticket support on Discord, only to be met with multiple things that reflect this incompetence.

Back in March 2026 some friends and I started a Bloodpact and it ran through two cycles until the most recent release of Season 9. After I got my fill of Season 9, I tried to renew the Bloodpact and this is where the real issues started.

- Started by pulling out an Ukko's Revenge from the Bloodpact stash and placing in my inventory. Only to immediately be unable to interact with the item in my inventory. Logged out of the game and logged back in and the item was gone. Just deleted. *Support staff says they can't restore lost items... ok so it's just deleted? This is a basic function of support for other aRPGs I've played.
- Moved all my merc gear, materials, and rune/gems to the personal stash only to log onto the next character and find all that gear deleted. *Support staff indicated that these items were restored... Wait, so these items got restored, but the Ukko's Revenge that was deleted by buggy coding can't be?
- Logged on and noticed that the mining and jewelcrafting that I had completely maxed out (5000 each) was set at 0. *Support staff restored the mining, but jewelcrafting was set back to 3750. While not correct since jewelcrafting was capped before, at least I could make all the items again.
- Numerous items had their stats rerolled. Torch of Shadows was a White Mage torch rolled to Illusionist, multiple Girdles of War had their elements changed, ect. *Support staff response is "Items can reroll between seasonal changes as it is depends on the seed."... umm what? So all these items that took time to find the right rolls are just invalid now.
- After all this I asked for a refund on the Bloodpact, but I can't even get that because developers leave that all up to Steam and Steam won't refund because the item has been consumed (meaning the Bloodpact token). I hold Steam and PAS both accountable for this farce of a scam.

This interaction has left a sour taste in my mouth. I've spent hundreds of dollars on this game for cosmetics and have been a Hero Siege plus subscriber for a year now. That all changes today. I've cancelled said subscription and won't be purchasing it again. No more cosmetics for me either. I won't dump money into a development staff that shows this much incompetence.

歧视中国玩家

The game is great and an absolute blast to play. The developers and their mods are complete trash. ive had the game for a week or so when a friend gifted it to me, and have been banned do to "suspicious behavior resembling rmt". they have no proof, because there is none, and then you have to on their discord to appeal the ban to a bunch of power tripping mods. Dont use their in game trade house market, as it will trigger whatever they think is suspicious trading, even though its Their trading mechanism that they put into their game. If youre gonna be ban happy, have proof, which they cant because it didnt happen, or unban people who use the Your built in trading system.