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报告翻译问题









*Sorry for my English, I'm translating through a translator*
A friend bought a game and it was sent as a gift. I can't confirm the purchase, because there is no record of it in https://psteamproxy.yuanyoumao.com/account/history/ .
However, information about the game being on the account is here: https://psteamproxy.yuanyoumao.com/account/licenses/
I wrote to EA support and they responded immediately, I provided a screenshot from account/licenses/ and wrote that I had no record of the purchase account/history/ because it was a gift.
Before writing to support, I linked EA Play and Steam (where the game Spore was).
They asked me for my email from EA Play, after which they asked for another screenshot from https://psteamhelp.yuanyoumao.com/ru/wizard/HelpWithGame/?appid=17390 , which displays information about whether you have the game or not.
I also asked a person from tech support to raise this issue for EVERYONE WHO EVER LOVED this game.
They answered me:
Thank you for your feedback and to make sure I will highlight. But also I would like to inform you that there is currently an ongoing issue running on the steam platform regarding Spore game in which if a player buys a spore game from steam so that the game does not work and to fix the issue, we ask steam proof of purchase and then add the game in EA app and as of now this is the only workaround of this issue.
But on which team are already on it and once the issue will fix then the player would be able to play the game on steam as well.
And yes, Steam has hidden the CD Key for a few years now which is why I linked to another guide in that section which should help you locate it.