We appreciate your feedback on our game, and we're sorry to hear that it hasn't met your expectations. Your insights are invaluable to us, and we'd love to hear more about how we can enhance your experience.
If you could check on the game in some time and see if we managed to address your concerns, I would be incredibly grateful.

[Google Translate]
我们很感谢您对我们游戏的反馈，很遗憾我们的游戏未能满足您的期望。您的见解对我们来说非常宝贵，我们很乐意听到更多关于如何提升您的体验的信息。
如果您能过一段时间再查看游戏，看看我们是否解决了您的问题，我将不胜感激。