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报告翻译问题

Could I please ask for your help? I submitted a request to FACEIT, but I did not receive any ticket or confirmation. This is my first time in a situation like this, and I am feeling very stressed and emotional because I am afraid of losing the account I have been playing on since childhood.
Kind regards
some faceit issues Arbuz1487 and vierron cant join to server,please unban)
some faceit issues Arbuz1487 and vierron cant join to server,please unban)
Many thanks for your email. your ticket number is (9228334) - so sit tight and our support team will respond asap.
To add additional comments, or update your request simply reply to this email.
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we played with u b4, have a good day 🔥
+rep