any way to get through to someone who knows what the issue is?

fuck yeah they are acting like they don't know anything about it

I sent a gift to a friend but they did not accept it before Valve's auto return policy, the gift was "refunded" so now I think Valve flagged me as a refunder

Since then, my cards do not drop like they used to. Prior to the gifts being refunded, I could get my first card drop after only 5 min of recorded time. Subsequent drops would only take 30min - 2 hours, but typically the drops were 30 min - 60 min

Now, I don't get any drops until after 2 hours, so I know there has been some restriction placed on my account. I haven't tried yet but I'm worried every drop might take 2 hours now.

Has anyone else experienced this/had the limitation revert back to normal after a certain time? I hope it's not permanent this really sucks