引用自 Windeldachs：

But to which E-Mail did u send your request? I send an E-Mail to "steampowered.com", because I think this ticket system of steam is so shit where you only get answers from bots. But I only received the following answer:
"Thank you for contacting Valve. This email address is no longer monitored.
If you need customer service or technical support for Valve games or Steam, please go to the Valve Support Site at http://psteamhelp.yuanyoumao.com and submit a support incident.

-VALVe"