Did you read the FAQ?

"Only they can credit you for the completed offer. There is nothing we can personally do to honor an offer because they are all handled and credited by third-party companies. We have no say in whether you get credited and if you don't get credited, we don't either."

If you aren't paid, site isn't paid.

Well they didn't anything it isn't something I call support at all.

Well I mean is it the only message they sent to you?. Just say ticket has been resolved?.

In the first screenshot is where we see the support. what did they say before it answer?.

Could you then post the screenshots where you spoke with them here?.

But. did you see after when jackpot finishes and results are given if you were between the players played the jackpot?.

Problem with case thing is almost all people would say it is scam. Rare is they don't call valve scam for the open cases thing.

When you have enough hours you will be able to do all (send and withdraw).

Yes you need a lot more hours played in csgo. I don't know how many but I know a lot more you have now.

Did it take you a full week to reach the requeriments to receive the coins?.