"The account name or password that you have entered is incorrect" Error

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Kreux 5 月 25 日上午 5:09

Changed my password today and after i changed it i can log in with zero problem on pc but whenever i try to log in with mobile app, it keeps saying "icorrect password or account name" even though i type in correct. Tried deleting and downloading the mobile app again but didn't work.

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Hikari Light 5 月 25 日上午 11:01

Are you sure you are entering the account username and not your profile Nickname?

Some users enter their profile nickname by mistake.

flingo 5 月 26 日下午 5:19

Hey, this happens sometimes with the mobile app. Try these:

- Make sure you’re typing the exact same password (watch for caps lock or auto-correct).

- Restart your phone and try again.

- Also, check if your mobile Steam app is fully updated.

If it still won’t work, try logging in on mobile browser instead of the app for now.

最后由 flingo 编辑于; 5 月 26 日下午 5:19

Kreux 5 月 30 日上午 4:34

引用自 flingo：
Hey, this happens sometimes with the mobile app. Try these:

- Make sure you’re typing the exact same password (watch for caps lock or auto-correct).

- Restart your phone and try again.

- Also, check if your mobile Steam app is fully updated.

If it still won’t work, try logging in on mobile browser instead of the app for now.

Will try, thanks for the reply.

最后由 Kreux 编辑于; 5 月 30 日上午 4:35

Kreux 5 月 30 日上午 4:35

引用自 HikariLight：
Are you sure you are entering the account username and not your profile Nickname?

Some users enter their profile nickname by mistake.

Yep. %100 sure i entered my account username

Kreux 5 月 30 日上午 4:38

引用自 flingo：
Hey, this happens sometimes with the mobile app. Try these:

- Make sure you’re typing the exact same password (watch for caps lock or auto-correct).

- Restart your phone and try again.

- Also, check if your mobile Steam app is fully updated.

If it still won’t work, try logging in on mobile browser instead of the app for now.

Tried loggin in on mobile with browser and it worked. Thanks a lot :)

цыпалета666- FREEMONEY.N 5 月 31 日上午 4:18

+bro

00 5 月 31 日下午 7:50

引用自 Kreux：
引用自 flingo：
Hey, this happens sometimes with the mobile app. Try these:

- Make sure you’re typing the exact same password (watch for caps lock or auto-correct).

- Restart your phone and try again.

- Also, check if your mobile Steam app is fully updated.

If it still won’t work, try logging in on mobile browser instead of the app for now.

Tried loggin in on mobile with browser and it worked. Thanks a lot :)