There isn't a Valve Truck, they use UPS, FedEx, etc.
Valve sends the deck to the facility for one of those companies(Or the pick it up at Valve's factory/storage place) and then they deliver it from there.
Valve is in Washington state so if it goes by ground(typical) then it will arrive within a week, probably 3 days once it hits the delivery company's truck.

Oprindeligt skrevet af DarkCrystalMethod:

There isn't a Valve Truck, they use UPS, FedEx, etc.
Valve sends the deck to the facility for one of those companies(Or the pick it up at Valve's factory/storage place) and then they deliver it from there.
Valve is in Washington state so if it goes by ground(typical) then it will arrive within a week, probably 3 days once it hits the delivery company's truck.

Hi mate I'm in the uk not sure how that would apply to me very confusing tbh!

This is a user to user steam sub-forum. Not the place to ask for help with your steam Deck purchase or delivery. Contact the sellers support contact in the email from your purchase order.

The steam store forums are not the place to look for this type of help.

Oprindeligt skrevet af pckirk:

This is a user to user steam sub-forum. Not the place to ask for help with your steam Deck purchase or delivery. Contact the sellers support contact in the email from your purchase order.

The steam store forums are not the place to look for this type of help.

It was a Steam Deck purchased here.

OP, typically 1 week but with holiday shopping possibly up to 2 weeks.

Oprindeligt skrevet af cSg|mc-Hotsauce:

Oprindeligt skrevet af pckirk:

This is a user to user steam sub-forum. Not the place to ask for help with your steam Deck purchase or delivery. Contact the sellers support contact in the email from your purchase order.

The steam store forums are not the place to look for this type of help.

It was a Steam Deck purchased here.

OP, typically 1 week but with holiday shopping possibly up to 2 weeks.

:nkCool:

The steam department that handles sales of the steam deck are not here on the forum, and have no access to the forums. A contact toll free number and a link to that support ticket system (Not the same support team as the one here on the steam sales store is included in the email.

Oprindeligt skrevet af pckirk:

Oprindeligt skrevet af cSg|mc-Hotsauce:

It was a Steam Deck purchased here.

OP, typically 1 week but with holiday shopping possibly up to 2 weeks.

The steam department that handles sales of the steam deck are not here on the forum, and have no access to the forums. A contact toll free number and a link to that support ticket system (Not the same support team as the one here on the steam sales store is included in the email.

Steam Support is Steam Support. It's one in the same.

There is no toll free number for Steam Support.

I had a similar experience with my steam deck order status where it said that they hadn’t even shipped it yet but then it just showed up 3-4 days later. As per usual steam is extremely disorganised and the support ticket was no help at all, you just have to wait it out and it will come

Oprindeligt skrevet af Shreddy:

I had a similar experience with my steam deck order status where it said that they hadn’t even shipped it yet but then it just showed up 3-4 days later. As per usual steam is extremely disorganised and the support ticket was no help at all, you just have to wait it out and it will come

Thank you mate.