https://psteamhelp.yuanyoumao.com/en/faqs/view/4F62-35F9-F395-5C23

In best scenario, account is still compromised and they are waiting for an recovery attempt. In worst, it was used for scams or fraud and is now perma banned.

If a hijacker used a payment method and that purchase was charged back, that restriction may never be lifted.

Just thinking it over in my head but had he by any chance used one of those tv/internet combo things that can be pulled over yourself whilst hospitalised in bed? I know in the very distant past when I’ve been in that situation a few times I’ve used them to log into forums (without realising the impact keeping cookies on a public computer can have as I was to messed up on oramorph to know what I was doing) and in terms of steam, you can always log into the steam browser on those public computers so it’s technically possible to have your details stolen by the next patient or any of there visitors.

Ive personally found steam suport to be very helpful when I’ve had problems, not always able to change things but empathetic at least. I don’t think they check the forums regularly as moderation etc is outsourced to a professional/paid team…have you emailed steam support? ,you shouldn’t have to share personal info with companies out there but if it was me, I’d show them proof he was in hospital that date using hospital letters if need be, and show screenshots of when these changes to his account happened if possible-is he able to go on his account to change it or is it totally locked down? I don’t know what a ban looks like in terms of steam.

I hope you get something sorted out,gaming is good therapy for the mind when your physically laid up,it gets you outside of those four walls so as someone with a spinal injury I can relate and empathise with you both very well.

引用自 Wheelie Gamer：

Just thinking it over in my head but had he by any chance used one of those tv/internet combo things that can be pulled over yourself whilst hospitalised in bed? I know in the very distant past when I’ve been in that situation a few times I’ve used them to log into forums (without realising the impact keeping cookies on a public computer can have as I was to messed up on oramorph to know what I was doing) and in terms of steam, you can always log into the steam browser on those public computers so it’s technically possible to have your details stolen by the next patient or any of there visitors.

Ive personally found steam suport to be very helpful when I’ve had problems, not always able to change things but empathetic at least. I don’t think they check the forums regularly as moderation etc is outsourced to a professional/paid team…have you emailed steam support? ,you shouldn’t have to share personal info with companies out there but if it was me, I’d show them proof he was in hospital that date using hospital letters if need be, and show screenshots of when these changes to his account happened if possible-is he able to go on his account to change it or is it totally locked down? I don’t know what a ban looks like in terms of steam.

I hope you get something sorted out,gaming is good therapy for the mind when your physically laid up,it gets you outside of those four walls so as someone with a spinal injury I can relate and empathise with you both very well.

They are usually very helpful, which is why i'm shocked of how cold and aggressive they were in their replies. He was only in the hospital the day before and after surgery, the rest of the time he was at home. They don't have public computers there, as far as i know. He did state that the internet there was pretty bad. So bad that he couldn't even play chess on his phone.

The fact that there is no way of actually contacting steam is insane to me. No email support. No phone support. You can't even make a ticket or anything. You can only pick a game and that'S it. Nowhere does it let you make a case for yourself and actually show them the evidence...

引用自 cSg|mc-Hotsauce：

If a hijacker used a payment method and that purchase was charged back, that restriction may never be lifted.

:nkCool:

I think this is unfortunately what happened. New games showed up on his account, tho, free-to-play as far as i'm concerned. Might've bought some in-game currency and charged it back. I had my fiancé check his emails and bank statements and nothing is shown. So this must me coming from the hackers bank-account directly. I wonder if there is a way to find out who it was.