Help my nightmare I can not log in and play my game.

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colorxcode 1 月 3 日上午 10:36

Hello everybody , Well, I signed up to Steam simply because the days of buying a disk and loading it up without the internet are gone, sadly . Here we are with the days of trying to play a game we supposedly purchased and simply can not play it because we can not log in . haha

So I'm seeking some help, Here is my story.

I have two computers I used both to begin my Steam experience.
PC 1, which is where I made my Steam account on and was signed into my email to verify the account. ( PC 1 is no compatible with playing later games it is very old )

PC 2 I downloaded the Steam App on to Windows 11, now this is where the issues begun. I made countless efforts trying to log in to the Steam app on PC 2 with Windows 11, eventually I was able to log in once ( I kept getting Email notifications from PC 1 about how I have logged on with another device, which is PC 2 with the Steam app downloaded and installed.

On the only successful log in with PC 2 running win 11, was with a safeguard I downloaded one game, I tested the game it works. Then I shutdown both computers, a few hours go by and I restart both PCs, PC 2 tried logging into both the app and from internet browser, no success, I tried logging on with PC 1 no success.

The only thing I could do was reset my password, which I did about 5 times and I tried hundreds of countless times logging in on PC 1 ( browser only ) and PC 2 ( browser and app ) with no success however eventually somehow with the reset password , I was given a safe guard code and was able to log in to Steam with PC 2 on the browser .

I've read some forum's I've cleared my cookies, catch, the works and just still can not log on with the app.

With the way things are going I don't know if I'll be able to log in again.

I don't have home internet, it cost me $50 to buy mobile data to download my game.

Is it possible that because I used PC 1 to sign up to Steam and verify my account, could be the reason I'm having problems in the first place, that been using PC 2 to download the app and the game ?

Should I start from scratch, with a whole new Email and redownload Steam on PC2 and the game so that way Steam believes I'm using my account from the first original computer ?

Any help will be much appreciated, as I really miss the days of simply buying a game on disk and just loading it in the disk drive with no BS, haha

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Flying Pussyfoot 1 月 3 日下午 5:30

1. Check your Account Name and Password
Ensure you’re entering the correct account name (not your profile name) and password. If you’re unsure of your account name, you might find it in previous emails from Steam. Also, be cautious with special characters in your password, as they can sometimes cause issues.

2. Steam Guard and Multiple Devices
Since you’ve been using multiple devices, Steam’s security feature, Steam Guard, might be causing complications. Each time you log in from a new device, Steam may require a verification code sent to your email. Ensure you’re checking your email for these codes and entering them correctly. If you haven’t already, consider enabling Steam Guard Mobile Authenticator for more seamless access across devices.

3. Clear Steam’s Cache
Corrupted cache files can sometimes cause login issues. To clear them, press Windows + R, type %localappdata%\Steam, and press Enter. Delete all files in this directory, restart your computer, and try logging in again.

4. Firewall and Antivirus Settings
Your security software might be blocking Steam. Try temporarily disabling your antivirus and firewall, then attempt to log in. If this works, add Steam to the exceptions or whitelist in your security software to prevent future issues.

5. Update the Steam Client
An outdated client can cause login problems. Download the latest version of the Steam client from the official website and install it on your PC.

6. Internet Connection
Ensure you have a stable internet connection. Unstable or weak connections can impede the login process. If possible, connect to a different network to rule out connectivity issues.

7. Contact Steam Support
If none of the above solutions work, it’s advisable to reach out to Steam Support for personalized assistance. Provide them with detailed information about the issue and the troubleshooting steps you’ve already taken.

I hope these suggestions help you regain access to your Steam account.

最后由 Flying Pussyfoot 编辑于; 1 月 3 日下午 5:31

TheQueenOfAll 15 小时以前

i am struggling through the same nightmare - BUT ON THE SAME PC I HAVE BEEN BEEN PLAYING FOR FOREVER!

And believe me - I have tried EACH. AND. EVERY. SINGLE. ONE. of the above "how to get your Account Logged In" jargon above. And then some more.

Just received a response to my fault log ticket:

"I've had a look at your account it appears you have not logged into Steam using the Steam client prior to submitting this help request and I am glad that you already did. Please note that the Steam client is required to download, install, and play Steam games. Let us know if you need any more help. Steam Support" D

Does anyone even understand what this guy is trying to say because he is not clear to me at all??

This helps me in absolutely NO way. I still cannot log into the Steam client.

Lunar Fang 15 小时以前

引用自 TheQueenOfAll：
i am struggling through the same nightmare - BUT ON THE SAME PC I HAVE BEEN BEEN PLAYING FOR FOREVER!

And believe me - I have tried EACH. AND. EVERY. SINGLE. ONE. of the above "how to get your Account Logged In" jargon above. And then some more.

Just received a response to my fault log ticket:

"I've had a look at your account it appears you have not logged into Steam using the Steam client prior to submitting this help request and I am glad that you already did. Please note that the Steam client is required to download, install, and play Steam games. Let us know if you need any more help. Steam Support" D

Does anyone even understand what this guy is trying to say because he is not clear to me at all??

This helps me in absolutely NO way. I still cannot log into the Steam client.

This is a stupid question, but have you actually... downloaded Steam?

https://psteamproxy.yuanyoumao.com/about/

I'm assuming you have, because this link takes you to download the steam client, that support seemed to be telling you, you've never actually logged into Steam the client and only like Steam on your web browser. Maybe explaining you can't log into the Steam client itself would be more helpful.

最后由 Lunar Fang 编辑于; 14 小时以前

vilipoike 13 小时以前

:yay:

vilipoike 13 小时以前

TheQueenOfAll 13 小时以前

Indeed i have. It wont open. I have done an entire powepoint screengrabbing all my steps to support. I can log into the website. Ibdownload everything. Install steam, no problem. Click on steamguard authenticator, no problem. Steam client does not open up. It asks to log in and loops on the qr code non stop.

TheQueenOfAll 13 小时以前

I open up the steam page
I log in.
It directs me to the mobile authenticator
It asks for sign in approval.
I approved and am now signed in on the cellphone.
I am signed in on the Steam website on my PC
However, if I go to the Home Page – I cannot see my Games library.
The first error I get is on this page: Unable to reach your PC.
Then, to see my games I have to go to Games
Steam shows that I am offline
Steam does not show up in my systems tray
I cannot verify the integrity of game files as I cannot access my library anywhere and cannot find the game gear icon.
I cannot access Steam settings to clear the download cache
I have cleared the cache from Augmented steam
I have:
Installed and reinstalled Steam 6 times.
Changed my password
Tried a different Browser
Turned my Firewall (Defender) on and off
Turned my VPN off
Have checked that Steam is allowed through as an Allowed App on Defender
I have cleared the caches
I have turn off all clashing software
Run scandisk
Launched steam as Administrator
Opened and closed, opened and closed the software.
Restarted the router
Switched PC on and off.
Internet connection is stable.
I LOGGED ON FROM A FAMILY MEMBERS PC And then I can see my library

PLEASE HELP!!!!!

TheQueenOfAll 13 小时以前

also, if i click on the steam app icon (the client) on my desktop 9even running it as administrator) I get the log in page asking for user name (which is NOT the email, I know) and then the password. It also has the qr code window. HOWEVER, the QR window pops up already fuzzend out with the circle of death hovering over it. Even if I then type in my credentials, it just loops and loops and loops.

TheQueenOfAll 13 小时以前

so in short: can access an log in onto the webpage, get authenticated by Steam Guard, can download steam client, can install, but cannot log onto it

最后由 TheQueenOfAll 编辑于; 13 小时以前

Mainu_Game 5 小时以前

Hey, sorry you’re running into that — it sounds super frustrating. It’s likely not about which PC you first used; Steam should let you log in anywhere once verified. Try using Steam Guard on your phone or email to confirm it’s you, then log in again on PC2. If the app still won’t work, go to psteamhelp.yuanyoumao.com
and choose “I can’t sign in” — they can reset your access safely. Don’t make a new account; support can recover the current one.

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发帖日期： 1 月 3 日上午 10:36

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