Alle diskussioner > Steam-fora > Hardware and Operating Systems > Trådoplysninger
Wolf 30. nov. kl. 22:01
Steam services and repair partners
Hi to all in steam community, i wanted to share my experience with steam. My kid bought a steamdeck 2 and a half year ago and here are the issues. 3 buttons one of them the on/off button dont work anymore. My kid used it in a responsible way. He has limited use of it weekly and he paid it with the money he put aside. Unfortunatly for him after the 2 years of "no question" warranty, well the steamdeck had issues. So he contacted steam services who told him its still under warranty and to send it to the "partner" repairservice. After checkup, they decided that the warranty couldnt apply for theses "issues" so they sended a bill of 150 euros for a 600 euros bought steamdeck.
I am a a very early customer of steam and also valve, played almost all games they contributed to at their early beginning with half life, portal anso. I'm a dedicated gamer and now in my 50's i'm still gaming around even if little less. I stil buy games for my kid because i know the feeling of comfort gaming gives you and all of you guys in the community know what i'm speaking off. So i'm deeply disappointed when Steam, valve and repair services "teach my kid a hard lesson" that invested money in products can be really a hazard, specially if firms refuse accountability of their product and i repeat in "normal use". So i just wanted to share this to everyone before, you buy products of steam think about it that after two years the will turn their back from you.
Wish the gaming community lots of fun.
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Bad 💀 Motha 1. dec. kl. 5:19 
2 and 1/2 years of use? I guess you never had a Laptop before. That's kind of how all this works. What you describe is nothing short of "this is how it is" for many electronics like game consoles and PC hardware. But something like a handheld is more likely to surcome to faster wear and tear.

In the future get a local pro to fix it instead.

To be honest... nothing could be considered normal use after about 1 year cause really that's about as long as you can expect all those buttons and triggers to hold up. They need to be self maintained like you would with a game controller.
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PopinFRESH 1. dec. kl. 5:47 
I'm not sure how you're disappointed when you had specific warranty terms you (or your kid) agreed to when buying the product and after that warranty period passed you had an issue. Depending on the specific buttons that had an issue and what the issue actually was, 150€ for the parts & labor of the repair outside of warranty doesn't seem unreasonable to me. Having worked on a few Steam Decks, you have to disassemble most of the right side boards / triggers / buttons in order to replace the power button assembly.

Most 3rd party repair places would probably charge more than that just for their labor. How is Valve "refusing accountability of their product" when they offered you a 2 year warranty period (p.s. it's a 1 year warranty period for most places, unless your countries minimum warranty period requires 2 years) for parts and labor, the product worked during that period, and after that period you had an issue which they still provide you with an option to have them diagnose the issue and provide you with a pre-repair quote for the out-of-warranty repair that you can either approve or decline without an upfront cost.

Valve has also made nearly all of the parts available for purchase through iFixit so people as well as 3rd party repair shops can get parts to repair them.
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Alle diskussioner > Steam-fora > Hardware and Operating Systems > Trådoplysninger
Dato opslået: 30. nov. kl. 22:01
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