Computer crash/reboot when gaming - please help
I tried everything and I'm at my wit's end. Computer crashes when gaming, and restarts on its own.

My specs:

- Processor Intel(R) Core(TM) i5-4690 CPU @ 3.50GHz, 3501 Mhz, 4 Core(s), 4 Logical Processor(s)

- Installed Physical Memory (RAM) 16.0 GB

- BaseBoard Product Z97-G45 GAMING (MS-7821)

- GPU: AMD Radeon RX6600


Can use the computer normally for hours and hours without issue.

When I game, computer crashes and it's very inconsistent. I can play TLOU2 for 2 hours and crash at the end, and a game like Redeemer that crashes after 10-15 minutes.

That's what makes it weird too - a "heavy" game like TLOU2 can go fine but a potato-game like Redeemer crashes 3 minutes in.



I thought it was the GPU, I did an RMA on it and for a few weeks when it was in manufacturer process I had a GTX 970 in the computer and no crashing issues.

Fresh, new, GPU came back and still the same crashfest.


This is the error, always the same.

System - Provider [ Name] Microsoft-Windows-Kernel-Power [ Guid] {331c3b3a-2005-44c2-ac5e-77220c37d6b4} EventID 41 Version 8 Level 1 Task 63 Opcode 0 Keywords 0x8000400000000002 - TimeCreated [ SystemTime] 2025-11-20T18:02:57.3457010Z EventRecordID 49128 Correlation - Execution [ ProcessID] 4 [ ThreadID] 8 Channel System EventData BugcheckCode 0 BugcheckParameter1 0x0 BugcheckParameter2 0x0 BugcheckParameter3 0x0 BugcheckParameter4 0x0 SleepInProgress 0 PowerButtonTimestamp 0 BootAppStatus 0 Checkpoint 0 ConnectedStandbyInProgress false SystemSleepTransitionsToOn 0 CsEntryScenarioInstanceId 0 BugcheckInfoFromEFI false CheckpointStatus 0 CsEntryScenarioInstanceIdV2 0 LongPowerButtonPressDetected false
最后由 Gaming-is-for-losers 编辑于; 11 月 20 日 上午 11:20
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Alice Liddell 11 月 20 日 上午 11:16 
I would run DISM and SFC using Admin PowerShell or Terminal
dism /online /cleanup-image /restorehealth
sfc /scannow
ˢᵈˣ FatCat 11 月 20 日 上午 11:46 
i mean, honestly, when you RMA, you getting refurbished they just randomly take from the shelves, and it could happen you get same garbage GPU, did it on me.

but before we RMA again, how ancient your PSU, i mean you still have 970, you might be still using your old PSU
引用自 ˢᵈˣ FatCat
i mean, honestly, when you RMA, you getting refurbished they just randomly take from the shelves, and it could happen you get same garbage GPU, did it on me.

but before we RMA again, how ancient your PSU, i mean you still have 970, you might be still using your old PSU

My PSU is a Corsair 550W which was new (I paid a shop to do the switch from my 970 to the RX6600 - I was a PC noob at the time) and they put in the 550W PSU. I agree my rig isn't some "beast rig" but I only planned to do light gaming with the exception of a few games.

I would understand if I had crashes while running hardcore games at high settings but Redeemer should run on a potato PC, and it crashes within 2 minutes of launch.
I should also mention I did a clean DDU "remove all AMD and NVDA" drivers in safe mode. Then reinstalled AMD drivers. No success.
ˢᵈˣ FatCat 11 月 20 日 下午 12:46 
I should also mention I did a clean DDU "remove all AMD and NVDA" drivers in safe mode. Then reinstalled AMD drivers. No success.
you just got bad batch again, RMA again . no it wasnt a software problem, 970 is no crash right
smallcat 11 月 20 日 下午 2:40 
I d enable V-Sync and eventually FPS cap and test . Check the cables (all) . Change the PCI-e slot just for troubleshooting . Change in BIOS auto to PCI-e 3.0 for the slot. Check the health of the HDD . Benchmark the SSD .
最后由 smallcat 编辑于; 11 月 20 日 下午 2:40
the issue is related to either your cpu or your gpu. that is all i can tell you. my guess is that your cpu is too weak for that gpu and that that is what is causing the issue.
Went to the shop. They put on new thermal paste and helped swap out the CMOS battery (CR20232). Came back and still crashing 3 minutes into Redeemer. I removed the RX6600 and put my old GTX 970 in and did a DDU to cleanse the drivers and install fresh drivers. Redeemer runs without issue now.

What the hell is going on. If I pay $300 for a GPU I should get a decent experience, not a wildly inconsistent one. I was able to get through TLOU2 and finish it by playing in 2 hr sessions without crashing except for occasionally.

Ran CPU and PSU and GPU stress-test using OCCT and computer did not crash or reset.


but Redeemer crashes 3 minutes in every single time? A potato game? How does this make sense. I don't want to spend 10 hours playing around with hardware troubleshooting. What the heck.
smallcat 11 月 20 日 下午 6:05 
i played Watch Dogs 2 ,i think . Found something called Easy Anti Cheat in Apps and thought i should uninstall it as i did . Good job yes but no .Started the game and my PC got its first blue screen . So i understood what i deleted was needed . Hate you Ubisoft ! Reinstalled that EAC and no issue.
最后由 smallcat 编辑于; 11 月 20 日 下午 6:06
_I_ 11 月 20 日 下午 6:05 
its probably temps or unstable oc
could also be psu, what brand/model/age?

what cpu cooler?

those cpus will not throttle low enough when too hot and force shutdown/reboot when overheating

post a cpuz validation link
http://www.cpuid.com/softwares/cpu-z.html
cpuz -> validate button -> submit button
it will open a browser, copy the url (address) and paste it here
最后由 _I_ 编辑于; 11 月 20 日 下午 6:06
Alice Liddell 11 月 20 日 下午 6:11 
It is not hardware, OP. It is the software side of that hardware. BIOS and I see there is a Chipset Driver available for that board, make sure these things are proper before buying new hardware. Check the GPU clocks as well, there is an issue that can appear.

Maybe it is the PSU, I don't know, not much past history to go on here, more like a guessing game which I hate to play, especially when troubleshooting these issues.
最后由 Alice Liddell 编辑于; 11 月 20 日 下午 6:14
Chaosolous 11 月 20 日 下午 6:23 
IMO, the first thing you should always do is check your RAM for issues and check your PSU.

Once you factor those two issues out, then you can begin diagnosing other possibilites.

What do your crash logs say?
最后由 Chaosolous 编辑于; 11 月 20 日 下午 6:24
_I_ 11 月 20 日 下午 6:38 
引用自 Alice Liddell
It is not hardware, OP. It is the software side of that hardware. BIOS and I see there is a Chipset Driver available for that board, make sure these things are proper before buying new hardware. Check the GPU clocks as well, there is an issue that can appear.

Maybe it is the PSU, I don't know, not much past history to go on here, more like a guessing game which I hate to play, especially when troubleshooting these issues.
if it only happening during games or at load, then its more likely hardware or unstable oc

it should be lowering to idle clocks with no load
op said its fine until games

bad ram would cause crashes when bad parts ram are being used
but bad ram itself is extremely rare, xmp is only overclocking the cpus memory controller
which could be going bad on the older cpu
ArielNugie 11 月 20 日 下午 8:54 
Seems like it's a compatibility problem. Your Z97 is way too old for RX6600.

Your game crashes because they keep switching between power and clock state. Heavy games are stable because the gpu can only stays at one constant load state. The gtx 970 works fine because it's an older gpu, works better with your older mobo. And so on.
引用自 ArielNugie
Seems like it's a compatibility problem. Your Z97 is way too old for RX6600.

Your game crashes because they keep switching between power and clock state. Heavy games are stable because the gpu can only stays at one constant load state. The gtx 970 works fine because it's an older gpu, works better with your older mobo. And so on.

But when you google "can Z97-G45 GAMING (MS-7821) support RX6600" all of the results say that it is compatible.

Sorry if I sound cynical but this is what gets to me, everybody will have a different idea of what causes and to avoid a goose-chase we isolate the computer into key parts and test from there. GPU PSU CPU MOBO RAM etc. Running tests in OCCT did not crash the computer once.

So how do I approach this without spending $$$ to individually replace and isolate every part.

The guy at the shop I went to has no clue about gaming and said "you can't game on a 4th i5 that's 100 years old". He doesn't know Redeemer is a potato game.

My i5-4690 and RX6600 got me through TLOU2 at decent settings and respectable framerate, I finished the game with no issues but it would still crash when opening up Adrenalin or clicking elsewhere. Then I went to play Redeemer and it was crashing every 3 minutes so clearly something is up but I don't know how to get to the bottom of it.
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