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讨论规则及指引
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As for whether gamers can be trusted, that two hour limit is kind of a compromise. It might feel a bit too short for bigger games, and it might feel very generous for smaller games. However, big or small, when you first launch the game, you do so knowing that you have two hours to figure out if that game is going to work out or not. If you use the resources available to you as mentioned previously (demos, reviews, etc), you should be able to arm yourself with enough information to make that decision before you buy it. If you are using the refund policy as a way to "try before you buy", Valve considers that abuse of the system. They can and will revoke your right to refund games, although they'll warn you about it before they do.
Basically, that refund policy is there, and it's helpful, but you shouldn't count on it to always be your escape route for making a bad purchase decision. If you research your purchases ahead of time, you should rarely, if ever need to actually use it, but it's nice to know that it's there in case you do.
But I suppose that is the crux of the issue: "I don't know". Maybe I'm totally off base and am putting way too much faith in the average consumer/lowest common denominator.
Your opinions about game pacing aren't an issue. Two hours wasn't settled on because its enough time for you to be satisfied by the game. If you get some decent play time out of it, great. But outside of that, it's mostly there to make sure the game actually runs on your system, which two hours is enough for that.
After all, what do you think we all did to buy games before 2015? Before there was a refund system?
Also conspiracy theories that games are being designed around Steam's refund period may not hold water. Someone's "opinion" about whether content is padded or filler may not make it so.
And? Games being a slow burn isn't an argument to change the refund policy.
Buy games from Amazon then if their refund policy is so generous and that's an important detail for you.
No. Customers cannot be trusted. They can only be trusted to do everything they're allowed to do. Like refund short games if they beat them in the refund window.
Also maybe you should look at Amazon's digital game store's refund policy and ask yourself why it's not the same as their normal retail products return policy. Might want to know what you're talking about before making claims.
"Now I don't engage in impulse buys and resort to what people have been doing for decades to purchase games, a bit research and pretend that like that's a problem that could be solved by letting me play games for free."
As a one off sure, but as their rules state its not a means to demo games and if you start getting a lot of refunds they have in fact removed the ability of people to use the refund system.
Remember, being able to refund a game because you didn't like it isn't the same thing as someone using it to demo games. Its all a matter of quantity. Taking 1 free sample is fine, taking 20 isn't.
The presence of a demo, or lack of one, is just another data point you can use when making your decision.
Okay, this is mostly true. They're not watching your refund behavior to see if you're using refunds to demo games or not. It's mostly frequency of refunds they're looking out for. If you refund a game here or there, even if it was just to try those games out, they're not going to bat an eyelash about it. If you're refunding a lot of games within a short period of time, that's when you start getting those warnings about not abusing the refund system. So even if you're using refunds to demo games, as long as you're not doing it a ton, you're probably in the clear.
Still, I think the best practice is to properly research your purchases before you make them in order to keep your refunds to a minimum.
There are almost certainly a large number of studies like this as game quality cannot be controlled for. But the people who love their powerpoint slides cannot be convinced of a world that exists outside them so "the rich people believe it is true" is what makes it the force of law rather than its actual truth.
Unfortunately most people who are mass refunding games like that in a short period of time buy a bunch during a sale and use it as a means to try the games out which is explicitly stated is not allowed and something valve views as abuse.
Same way stores like costco have changed the rules for electronic returns as people in the past would literally buy stuff for an event like the superbowl then return them afterwards. Same with clothes.
Its not unusual for stores to have policies like this and even amazon has banned people from refunds for refunding too many items
Wouldn't matter if it was automated or not, all that matters is the corrective action does occur which i've seen it confirmed from numerous people over the years who lost their ability to refund.
We know people have been banned from refunds, nobody is saying people DO NOT get banned. You do not have to keep repeating that. Those are almost always the sorts of people you cannot get reliable information out of, so you often do not know what they got banned for or, at best, gives you a funhouse mirror reflection of what they did and when you DO get an explanation, their actions are comic in scale.
If you want to believe that valve is issuing you warnings but don't actually want to enforce the warnings that's on you. I mean i suggest you tell the police you thought the signs for speed limits were just suggestions, and static signs telling you what the speed limit is does not communicate their strategy.
The warnings are issued for a reason, and the warning TELLS you that its just a warning, and that if you disregard it they will act. We've then seen people who got multiple warnings get a permanent ban. You can disregard what they say if you want, but you are also free to ask support who will tell you the same thing.
I have asked steam support before in the past and they have confirmed they will and do ban if you abuse the refund system and use it to demo games and support is a bit more knowledgable on the subject then your source which you've refused to name.
Again. nothing more to say on the subject, valve displays their policy and warning on the refund page. So if you want to make up false claims that it's not actually enforced i suggest you talk to support.
I'm unsubbing as again, repeating the same thing over and over is pointless
"It seems that they're not watching your refund behavior to see if you're using refunds to demo games or not. It appears to be mostly frequency of refunds they're looking out for."