引用自 Herleifr：

Sometimes character creation can take up the majority of that time.

If you're testing, quickly make a character.
Most likely only need about a minute or so for character creation as its typically limited to the same feature selections.
Else hit randomize and play the game if you want to see if its for you.

引用自 Herleifr：

Then by the time you start playing you realize this is just not the game you though or was promised in the trailers. Maybe 10 day and 5hr or 5day 10hr stipulations could be looked into.

Gameplay videos, livestreams, review etc can help make that known without a purchase.
2 hours in 2 weeks prevents people from speedrunning and refunding games.

引用自 Herleifr：

at the very least there should be a store credit so I can find something else.

You can still attempt a manually reviewed ticket, "I have a question about this purchase", but no guarantees about them giving a refund, consider their response the final say when using that method.

Agreed. GOG’s refund policy is far more lenient. Steam should take notes, IMO. And take notes from Fanatical regarding helpfulness of customer service.

引用自 KrakenGreywolf：

Agreed. GOG’s refund policy is far more lenient. Steam should take notes, IMO. And take notes from Fanatical regarding helpfulness of customer service.

Note GOGs policy is far worse as they make you go through a gazillion hoops to 'fix' the problem before they will refund anything

Refund policies are not satisfaction guarantees.
They are to ensure the product works.

Do your research BEFORE you buy.
Watch videos, read reviews.

Also if you spend 2 hours in a character creator for a game you are not even sure you're going to like is a YOU problem.

引用自 Herleifr：

Am I the only one who feels that the refund policy is a little one sided with the 14day / or 2hr rule?

No.

引用自 Herleifr：

Sometimes you can easily exceed the 2 hour before you find it is just not the game for "you". Sometimes character creation can take up the majority of that time. Then by the time you start playing you realize this is just not the game you though or was promised in the trailers. Maybe 10 day and 5hr or 5day 10hr stipulations could be looked into.

Keep dreaming.

引用自 Herleifr：

For example I just purchased a game recently On Nov 30 but I played it for 5hr. Once I got past the character set up and into the game I realized the I did not like many things about the games mechanics, so I instantly applied for refund, However I do not think I will be getting it. at the very least there should be a store credit so I can find something else.

Why? Because you want to amend the refund policy after the fact?

Here's an idea, shop at a store with the refund policy that aligns with your expectations. You haven't looked? Or no one does a system like you want? Why might that be?

If a game is a borderline case with a decent likelihood that you will need to refund it after trying it out for a bit to decide if it's worth the money, you should be speed playing those first two hours as though you have to beat a clock because you do.

It is a little one-sided, yes, absolutely, and there is room for improvement there. But the system needs some limitation to thwart abuse cases and manage use of the system at the scale of hundreds of thousands of users.

引用自 Herleifr：

Am I the only one who feels that the refund policy is a little one sided with the 14day / or 2hr rule?

Refund policy is not there for you to testing games, it's there to remove risk of you ending buying a game that don't work on your system for which 2 hours is enough for. You are supposed research the game (by reading reviews and watching YouTube videos) and ensure it's something you want to play BEFORE you purchase a game.

引用自 Anonymous Helper：

引用自 Herleifr：

Am I the only one who feels that the refund policy is a little one sided with the 14day / or 2hr rule?

Refund policy is not there for you to testing games, it's there to remove risk of you ending buying a game that don't work on your system for which 2 hours is enough for. You are supposed research the game (by reading reviews and watching YouTube videos) and ensure it's something you want to play BEFORE you purchase a game.

Valve policy states: "You can request a refund for nearly any purchase on Steam—for any reason. Maybe your PC doesn't meet the hardware requirements; maybe you bought a game by mistake; maybe you played the title for an hour and just didn't like it." Testing games is a valid use of the policy, as ANY use is a valid use so long as it is not abuse.

引用自 William Shakesman：

Valve policy states: "You can request a refund for nearly any purchase on Steam—for any reason. Maybe your PC doesn't meet the hardware requirements; maybe you bought a game by mistake; maybe you played the title for an hour and just didn't like it." Testing games is a valid use of the policy, as ANY use is a valid use so long as it is not abuse.

However refund warning clearly states: "You’ve requested a significant number of refunds recently. Please keep in mind that refunds are not a method for trying out games. If you’re unsure about a product, make sure to check out the customer reviews before purchasing."

Steam support will also tell you that refunds are not there to Demo games if you ask about it.

Steam could use clearer documentation on the matter so users could be made aware of this before getting their first warning.

引用自 Herleifr：

Am I the only one who feels that the refund policy is a little one sided with the 14day / or 2hr rule? Sometimes you can easily exceed the 2 hour before you find it is just not the game for "you". Sometimes character creation can take up the majority of that time. Then by the time you start playing you realize this is just not the game you though or was promised in the trailers. Maybe 10 day and 5hr or 5day 10hr stipulations could be looked into. For example I just purchased a game recently On Nov 30 but I played it for 5hr. Once I got past the character set up and into the game I realized the I did not like many things about the games mechanics, so I instantly applied for refund, However I do not think I will be getting it. at the very least there should be a store credit so I can find something else.

Refund policies: Take your pick.

Note: (***) same refund policy.

(A) (***) Steam - Within two weeks of purchase and with less than two hours of playtime.

(B) (***) Epic - Games and products are eligible for refund within 14 days of purchase. However, you must have less than 2 hours of runtime on record.

(C) (***) Ubisoft (UPDATED) - You can request a refund for a digital PC game within 14 days of your purchase, as long as the game has not been played for more than two hours.

Previously it was: (You can request a refund for a digital order within 14 days of your purchase, as long as the content has not been launched).

(D) EA Play - Whichever comes first.

1) Within 24 hours after you first launch the game.

2) Within 14 days from the day you bought it, if you have not launched the game.

3) Within 14 days from the release date if you pre-ordered the game, if you haven't launched it yet.

(E) Blizzard - The game is newly purchased within the last 3 days. You haven't started the game; if the game has been played at all it won't qualify for a refund.

(F) GOG - starting now, you can get a full refund up to 30 days after purchasing a product, even if you downloaded, launched, and played it. That's it. #

# (Open to abuse and they monitor for abuse and reserve the right to refuse a refund as do all PC stores). https://ibb.co/ZzXPMwv


Even GOG the people's champion have set criteria for refunds.

How often can I refund my games? Is there some sort of limit?

We trust that you're making "informed purchasing decisions" and will use this updated "voluntary" Refund Policy "only" if something doesn't work as you expected.

We reserve the right to refuse refunds, or only offer Wallet Funds conversions, in individual cases.

Please respect all the time and hard work put into making the games you play and remember that refunds are not reviews. If you finished the game and didn't like it, please consider sharing your opinion instead.

Also, please don't take advantage of our trust by asking for an unreasonable amount of games to be refunded. Don't be that person. No one likes that person.