i did refund a game one day ago and it was so easy i got my money back 5 hours later on my paypal and i did buy a other game that was much better

引用自 madopolis：

In ten years I'd never tried to refund a game until recently, and the dead-end robot response to what I'd written out was so annoying.

So were you over the refund window? If you use the automated refund system your going to get an automated response. The manual method is to go to support, go to the purchase and go to I have a question about this game, but your only denied a refund if your over the limit and most sites unlike steam don't make exceptions at all

引用自 Brian9824：

引用自 madopolis：

In ten years I'd never tried to refund a game until recently, and the dead-end robot response to what I'd written out was so annoying.

So were you over the refund window? If you use the automated refund system your going to get an automated response. The manual method is to go to support, go to the purchase and go to I have a question about this game, but your only denied a refund if your over the limit and most sites unlike steam don't make exceptions at all

Yes I was! It was a DLC and it counted time I spent in the base-game though. I didn't play over 2 hours of DLC, which isn't a huge issue and I'm not mad I was denied a refund.

I wasn't aware of the manual method, thank you for including it here. I will try that way. It is still disappointing that it isn't easier to find that method. It would be nice if it were linked in the automated response or didn't require digging to find.

Thank you!

引用自 madopolis：

In ten years I'd never tried to refund a game until recently, and the dead-end robot response to what I'd written out was so annoying.

I think I'm done buying games on here which is NUTS because I've always used Steam. I'm just so disappointed in the quality of response, I was always loyal to Steam because they WEREN'T like Origins, who will shoot you an automated message and tell you to go k*** yourself (jk).

I don't even want the refund (it was $15, not that deep), I just want an actual human to respond to my request, or at the very least a robot who can respond to what I said based on keywords I used.

The fact that it's so hard to submit feedback itself is such a downer. I don't even need a response.. like the lack of one would be better than getting one that clearly is 0% dependent on what was written. Why even have a text box there?

Feeling bummed. Anyone know of similar reliable platforms to buy games from that *don't* treat their customers like this? I'm okay with limited/old selection as long as there's actually a way to get in touch with someone who pretends to gaf about what you're saying.

The refund process is automated and looks at the refund limits of: WITHIN 2 weeks of purchase AND with LESS than 2 hours playtime.

If you do a manual refund because you are over the limits a human looks at it but you are not guaranteed a refund.

You played 9 hours on the game you are trying to refund.


Refund policies - Take your pick. Note: (***) same refund policy.

(A) (***) Steam - Within two weeks of purchase and with less than two hours of playtime.

(B) (***) Epic - Games and products are eligible for refund within 14 days of purchase. However, you must have less than 2 hours of runtime on record.

(C) (***) Ubisoft (UPDATED) - You can request a refund for a digital PC game within 14 days of your purchase, as long as the game has not been played for more than two hours.

Previously it was: (You can request a refund for a digital order within 14 days of your purchase, as long as the content has not been launched).

(D) EA Play - Whichever comes first.

1) Within 24 hours after you first launch the game.

2) Within 14 days from the day you bought it, if you have not launched the game.

3) Within 14 days from the release date if you pre-ordered the game, if you haven't launched it yet.

(E) Blizzard - The game is newly purchased within the last 3 days. You haven't started the game; if the game has been played at all it won't qualify for a refund.

(F) GOG - starting now, you can get a full refund up to 30 days after purchasing a product, even if you downloaded, launched, and played it. That's it. #

# (Open to abuse and they monitor for abuse and reserve the right to refuse a refund as do all PC stores). https://ibb.co/ZzXPMwv


Even GOG the people's champion have set criteria for refunds.

How often can I refund my games? Is there some sort of limit?

We trust that you're making "informed purchasing decisions" and will use this updated "voluntary" Refund Policy "only" if something doesn't work as you expected.

We reserve the right to refuse refunds, or only offer Wallet Funds conversions, in individual cases.

Please respect all the time and hard work put into making the games you play and remember that refunds are not reviews. If you finished the game and didn't like it, please consider sharing your opinion instead.

Also, please don't take advantage of our trust by asking for an unreasonable amount of games to be refunded. Don't be that person. No one likes that person.

引用自 Nx Machina：

引用自 madopolis：

In ten years I'd never tried to refund a game until recently, and the dead-end robot response to what I'd written out was so annoying.

I think I'm done buying games on here which is NUTS because I've always used Steam. I'm just so disappointed in the quality of response, I was always loyal to Steam because they WEREN'T like Origins, who will shoot you an automated message and tell you to go k*** yourself (jk).

I don't even want the refund (it was $15, not that deep), I just want an actual human to respond to my request, or at the very least a robot who can respond to what I said based on keywords I used.

The fact that it's so hard to submit feedback itself is such a downer. I don't even need a response.. like the lack of one would be better than getting one that clearly is 0% dependent on what was written. Why even have a text box there?

Feeling bummed. Anyone know of similar reliable platforms to buy games from that *don't* treat their customers like this? I'm okay with limited/old selection as long as there's actually a way to get in touch with someone who pretends to gaf about what you're saying.

The refund process is automated and looks at the refund limits of: WITHIN 2 weeks of purchase AND with LESS than 2 hours playtime.

If you do a manual refund because you are over the limits a human looks at it but you are not guaranteed a refund.

You played 9 hours on the game you are trying to refund.


Refund policies - Take your pick. Note: (***) same refund policy.

(A) (***) Steam - Within two weeks of purchase and with less than two hours of playtime.

(B) (***) Epic - Games and products are eligible for refund within 14 days of purchase. However, you must have less than 2 hours of runtime on record.

(C) (***) Ubisoft (UPDATED) - You can request a refund for a digital PC game within 14 days of your purchase, as long as the game has not been played for more than two hours.

Previously it was: (You can request a refund for a digital order within 14 days of your purchase, as long as the content has not been launched).

(D) EA Play - Whichever comes first.

1) Within 24 hours after you first launch the game.

2) Within 14 days from the day you bought it, if you have not launched the game.

3) Within 14 days from the release date if you pre-ordered the game, if you haven't launched it yet.

(E) Blizzard - The game is newly purchased within the last 3 days. You haven't started the game; if the game has been played at all it won't qualify for a refund.

(F) GOG - starting now, you can get a full refund up to 30 days after purchasing a product, even if you downloaded, launched, and played it. That's it. #

# (Open to abuse and they monitor for abuse and reserve the right to refuse a refund as do all PC stores). https://ibb.co/ZzXPMwv


Even GOG the people's champion have set criteria for refunds.

How often can I refund my games? Is there some sort of limit?

We trust that you're making "informed purchasing decisions" and will use this updated "voluntary" Refund Policy "only" if something doesn't work as you expected.

We reserve the right to refuse refunds, or only offer Wallet Funds conversions, in individual cases.

Please respect all the time and hard work put into making the games you play and remember that refunds are not reviews. If you finished the game and didn't like it, please consider sharing your opinion instead.

Also, please don't take advantage of our trust by asking for an unreasonable amount of games to be refunded. Don't be that person. No one likes that person.

That is all meaningless since companies don’t get to set what rights consumers have and have to abide by the laws of the countries they do business in. The automated ticket system may reject a refund but every single company listed allows for refunds beyond that depending on what county the product was originally purchased in. Steam are the worst offenders and even they have admitted that at the end of the day it comes down to consumer laws.

引用自 Nx Machina：

引用自 madopolis：

In ten years I'd never tried to refund a game until recently, and the dead-end robot response to what I'd written out was so annoying.

I think I'm done buying games on here which is NUTS because I've always used Steam. I'm just so disappointed in the quality of response, I was always loyal to Steam because they WEREN'T like Origins, who will shoot you an automated message and tell you to go k*** yourself (jk).

I don't even want the refund (it was $15, not that deep), I just want an actual human to respond to my request, or at the very least a robot who can respond to what I said based on keywords I used.

The fact that it's so hard to submit feedback itself is such a downer. I don't even need a response.. like the lack of one would be better than getting one that clearly is 0% dependent on what was written. Why even have a text box there?

Feeling bummed. Anyone know of similar reliable platforms to buy games from that *don't* treat their customers like this? I'm okay with limited/old selection as long as there's actually a way to get in touch with someone who pretends to gaf about what you're saying.

The refund process is automated and looks at the refund limits of: WITHIN 2 weeks of purchase AND with LESS than 2 hours playtime.

If you do a manual refund because you are over the limits a human looks at it but you are not guaranteed a refund.

You played 9 hours on the game you are trying to refund.


Refund policies - Take your pick. Note: (***) same refund policy.

(A) (***) Steam - Within two weeks of purchase and with less than two hours of playtime.

(B) (***) Epic - Games and products are eligible for refund within 14 days of purchase. However, you must have less than 2 hours of runtime on record.

(C) (***) Ubisoft (UPDATED) - You can request a refund for a digital PC game within 14 days of your purchase, as long as the game has not been played for more than two hours.

Previously it was: (You can request a refund for a digital order within 14 days of your purchase, as long as the content has not been launched).

(D) EA Play - Whichever comes first.

1) Within 24 hours after you first launch the game.

2) Within 14 days from the day you bought it, if you have not launched the game.

3) Within 14 days from the release date if you pre-ordered the game, if you haven't launched it yet.

(E) Blizzard - The game is newly purchased within the last 3 days. You haven't started the game; if the game has been played at all it won't qualify for a refund.

(F) GOG - starting now, you can get a full refund up to 30 days after purchasing a product, even if you downloaded, launched, and played it. That's it. #

# (Open to abuse and they monitor for abuse and reserve the right to refuse a refund as do all PC stores). https://ibb.co/ZzXPMwv


Even GOG the people's champion have set criteria for refunds.

How often can I refund my games? Is there some sort of limit?

We trust that you're making "informed purchasing decisions" and will use this updated "voluntary" Refund Policy "only" if something doesn't work as you expected.

We reserve the right to refuse refunds, or only offer Wallet Funds conversions, in individual cases.

Please respect all the time and hard work put into making the games you play and remember that refunds are not reviews. If you finished the game and didn't like it, please consider sharing your opinion instead.

Also, please don't take advantage of our trust by asking for an unreasonable amount of games to be refunded. Don't be that person. No one likes that person.

I understand what you're saying, and I appreciate your response and the research put into it. I feel like you missed where I said I understand why I wasn't refunded and don't even necessarily want one.

There was certainly a problem with the DLC itself, and I didn't finish it; the problem didn't present itself at first. And I did not play the DLC for 9 hours. I switched to content editor of the main game because I got frustrated with the DLC crashing... which is being counted as time playing the DLC, but it's a different situation.

I just wanted that acknowledged and for the refund rejection to not be an annoying automated dead-end, assuming that I'm abusing their refund policy. I don't usually ask for refunds at all because I play a lot of indie games and even respect imperfect games, knowing it's hard to develop one (I have developed games myself). This DLC makes the base game unplayable for me, so I'm just going to uninstall it.

The issue isn't the refund policy, it is the support I have feedback about.

引用自 Shreddy：

引用自 Nx Machina：

The refund process is automated and looks at the refund limits of: WITHIN 2 weeks of purchase AND with LESS than 2 hours playtime.

If you do a manual refund because you are over the limits a human looks at it but you are not guaranteed a refund.

You played 9 hours on the game you are trying to refund.


Refund policies - Take your pick. Note: (***) same refund policy.

(A) (***) Steam - Within two weeks of purchase and with less than two hours of playtime.

(B) (***) Epic - Games and products are eligible for refund within 14 days of purchase. However, you must have less than 2 hours of runtime on record.

(C) (***) Ubisoft (UPDATED) - You can request a refund for a digital PC game within 14 days of your purchase, as long as the game has not been played for more than two hours.

Previously it was: (You can request a refund for a digital order within 14 days of your purchase, as long as the content has not been launched).

(D) EA Play - Whichever comes first.

1) Within 24 hours after you first launch the game.

2) Within 14 days from the day you bought it, if you have not launched the game.

3) Within 14 days from the release date if you pre-ordered the game, if you haven't launched it yet.

(E) Blizzard - The game is newly purchased within the last 3 days. You haven't started the game; if the game has been played at all it won't qualify for a refund.

(F) GOG - starting now, you can get a full refund up to 30 days after purchasing a product, even if you downloaded, launched, and played it. That's it. #

# (Open to abuse and they monitor for abuse and reserve the right to refuse a refund as do all PC stores). https://ibb.co/ZzXPMwv


Even GOG the people's champion have set criteria for refunds.

How often can I refund my games? Is there some sort of limit?

We trust that you're making "informed purchasing decisions" and will use this updated "voluntary" Refund Policy "only" if something doesn't work as you expected.

We reserve the right to refuse refunds, or only offer Wallet Funds conversions, in individual cases.

Please respect all the time and hard work put into making the games you play and remember that refunds are not reviews. If you finished the game and didn't like it, please consider sharing your opinion instead.

Also, please don't take advantage of our trust by asking for an unreasonable amount of games to be refunded. Don't be that person. No one likes that person.

That is all meaningless since companies don’t get to set what rights consumers have and have to abide by the laws of the countries they do business in. The automated ticket system may reject a refund but every single company listed allows for refunds beyond that depending on what county the product was originally purchased in. Steam are the worst offenders and even they have admitted that at the end of the day it comes down to consumer laws.

This is an important point too - I know that there's a ton of litigation involved in license agreements, and they're all businesses at the end of the day, which is why I didn't necessarily expect a refund. I think even citing that those laws are part of why the policy works that way would make the rejection response less annoying.

Like "due to our licensing agreements we can not issue a refund, but you can leave feedback about the game HERE or try to resolve playability issues with support HERE" is LIGHTYEARS better versus "you don't fit within this policy so NO and you can't respond to this email and we don't even have an email to reach anyone and no one will ever read anything you wrote and DON'T ABUSE OUR REFUND POLICY".

It's like a trust and good faith thing.

引用自 Shreddy：

That is all meaningless since companies don’t get to set what rights consumers have and have to abide by the laws of the countries they do business in. The automated ticket system may reject a refund but every single company listed allows for refunds beyond that depending on what county the product was originally purchased in. Steam are the worst offenders and even they have admitted that at the end of the day it comes down to consumer laws.

In Australia when Valve were fined for not informing Australian consumers correctly of their refund rights they were fined.

The Judge also ruled that Valve can refuse refunds because as an Australian consumer you have to prove the game is broken for everyone and not just an issue on your PC.

More importantly you agree to the refund policy every single time at checkout. Any refund beyond the limits are discretionary not mandatory.

引用自 madopolis：

In ten years I'd never tried to refund a game until recently, and the dead-end robot response to what I'd written out was so annoying.

I think I'm done buying games on here which is NUTS because I've always used Steam. I'm just so disappointed in the quality of response, I was always loyal to Steam because they WEREN'T like Origins, who will shoot you an automated message and tell you to go k*** yourself (jk).

I don't even want the refund (it was $15, not that deep), I just want an actual human to respond to my request, or at the very least a robot who can respond to what I said based on keywords I used.

The fact that it's so hard to submit feedback itself is such a downer. I don't even need a response.. like the lack of one would be better than getting one that clearly is 0% dependent on what was written. Why even have a text box there?

Feeling bummed. Anyone know of similar reliable platforms to buy games from that *don't* treat their customers like this? I'm okay with limited/old selection as long as there's actually a way to get in touch with someone who pretends to gaf about what you're saying.

Totaly agree with you
And it not ony with refunds, if you want to appeal a hub ban they also giving you a generic robottic answer that wasnt wrote by a human