This is about my 13 year old son's account, not mine. It seems he was hacked and his steam password changed. I've been trying to recover his account all day. Recovery emails are not showing up anywhere in his email account (not in spam or anywhere), even though Steam indicates they're being sent there. Tried opening a help ticket, but Steam won't let me submit the ticket without me first entering a code sent to my son's email... which, as I said, he's not getting.

It ridiculous. Can't get help without the emails... but not receiving the emails is the thing we need help with!

After awhile it blocks us from even making the attempt. And there doesn't seem to be a way to talk to an actual human being. We can physically prove it's his account, if we could get past this stupid wall.

Is there no customer service? My son paid for a lot of games he can't access anymore.