Refund request constantly denied

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BepBepBe 12 月 7 日上午 9:41

Refund request constantly denied

so im trying to refund schedule 1 since it keeps crashing my laptop and the controls are incredibly confusing on steamdeck, but the request keeps getting denied because apparently they think im abusing the refund system, even though i havent refunded anything in a while. can someone help?

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Beardface31 12 月 7 日上午 9:46

What do you expect us to do for you? This is a community forum.

blunus 12 月 7 日上午 10:03

Your purchase date for this game is faaaar away from refund limit (14 days) judged by your unlocked achievements. I don't think you can request a manual ticket since your money is long gone.

Beardface31 12 月 7 日上午 10:04

引用自 blunus：
Your purchase date for this game is faaaar away from refund limit (14 days) judged by your unlocked achievements. I don't think you can request a manual ticket since your money is long gone.

Didn't notice this.

No refund for you OP.

Ogami 12 月 7 日上午 10:07

Max 2 hours of playtime, max 14 days since purchase.
BOTH have to be fulfilled to qualify for a refund.
Your achievement unlocks are from early April, so you owned the game at least 8-9 months.
You are FAR outside the refund time limits, your money has long gone to the game publisher.

最后由 Ogami 编辑于; 12 月 7 日上午 10:07

BepBepBe 12 月 7 日上午 11:00

引用自 blunus：
Your purchase date for this game is faaaar away from refund limit (14 days) judged by your unlocked achievements. I don't think you can request a manual ticket since your money is long gone.

no i i rebought it yesterday

BepBepBe 12 月 7 日上午 11:01

引用自 Ogami：
Max 2 hours of playtime, max 14 days since purchase.
BOTH have to be fulfilled to qualify for a refund.
Your achievement unlocks are from early April, so you owned the game at least 8-9 months.
You are FAR outside the refund time limits, your money has long gone to the game publisher.

i bought it back yesteday after refunding earlier this year

Spawn of Totoro 12 月 7 日上午 11:05

引用自 BepBepBe：
引用自 Ogami：
Max 2 hours of playtime, max 14 days since purchase.
BOTH have to be fulfilled to qualify for a refund.
Your achievement unlocks are from early April, so you owned the game at least 8-9 months.
You are FAR outside the refund time limits, your money has long gone to the game publisher.
i bought it back yesteday after refunding earlier this year

Playtime is accumulative. And hour played before a refund, a year ago will still count for the current purchase.

Two hours of play time total.

Off-line and family share hours also count, but may not be added to the displayed time.

You get a warning when requesting a refund, if they feel you are abusing the system. If you never received such a warning, then you are likely out side the refund policy.

最后由 Spawn of Totoro 编辑于; 12 月 7 日上午 11:08

Hi Im Swat 12 月 7 日下午 12:43

since it keeps crashing my laptop

That's your laptop crashing, not the game. Your laptop likely isn't good enough to run that game.

Anyway, as others have said, you are way outside the refund window. No refund for you.