Need old credit card account to get hold of my account..

所有讨论 > Steam 论坛 > Help and Tips > 主题详情

Lost_sheep 21 小时以前

Has anyone experienced this previously? I attempted to migrate my account to a new mobile, but I was prevented from doing so.
I contacted Steam Support for aid; however, they are unhelpful. They demanded I furnish credit card details that are already gone.
Now I have to keep hold of the old phone else I can't play my paid games. And now they said I can't verified I am the owner even though I holding the email account and old phone.

最后由 Lost_sheep 编辑于; 21 小时以前

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Hi Im Swat 21 小时以前

You must be able to provide sufficient security details in order to recover any account. If you can’t do what they requested, then you aren’t getting your account back.

Nobody here is from Steam support, so you won’t be able to get any support here.

Lost_sheep 20 小时以前

Ah that sick. I gave whatever I have but they insisted on something that is gone. best security...
Thanks Swat!

Hi Im Swat 20 小时以前

引用自 Lost_sheep：
best security...!

It is indeed and I'm glad you agree. Account security is always the user's responsibility after all.

You're welcome.

rawWwRrr 20 小时以前

You don't need to have the card, just provide the details from it. Consider looking for old statements or other documentation that may have the number on it if you don't recall what it was.

Aluvard 20 小时以前

Viable proof of ownership:
https://psteamhelp.yuanyoumao.com/en/faqs/view/40A0-8B4B-B54B-C51A

nullable 19 小时以前

I mean... if you have full control and access to your account how were you prevented from moving your authenticator?

If they're asking for proof of ownership, doesn't that normally happen as part of account recovery?

At any rate, if yiu need to prove ownership you have to meet their requirements to their satisfaction, not yours. Otherwise it gets easy to steal accounts by exploiting a weak verification system.

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所有讨论 > Steam 论坛 > Help and Tips > 主题详情

发帖日期： 11 月 30 日上午 5:41

回复数： 6

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