Hi all,
I’m posting here to raise awareness of a negative experience I’ve encountered with the Microsoft Flight Simulator 2020 in-game marketplace when using the Steam version of the game — and to hopefully prompt some corrective action from Steam or Valve.

🧩 What Happened:
- I attempted to purchase an aircraft via the MSFS in-game marketplace, using Steam Wallet funds.
- The transaction was processed and funds were deducted, but the item was not delivered.
- After the item was not delivered, I repurchased the same item to avoid missing the sale price. That second transaction succeeded and the item was delivered. I am now seeking a refund for the first, failed transaction only.
- I contacted Microsoft, who confirmed in writing that the item was not provisioned and that they are unable to refund the transaction.
- I submitted multiple tickets to Steam Support, including Microsoft’s confirmation. All were closed with the claim that the item was “consumed,” which is factually incorrect.
- Steam’s refund path includes an “Item Not Delivered” option, but it redirects users to the game provider, who in this case cannot issue refunds — creating a dead-end loop.

⚠️ Why This Matters:
This isn’t just about one failed transaction — it’s about a broken refund system for in-game marketplace purchases on Steam. When the platform processes the payment but refuses to refund undelivered goods, and the game provider can’t help either. Although I still have an OPEN ticket with Microsoft.

✅ What I’m Hoping For:
- That Steam/Valve acknowledge this refund gap and create a proper refund category for “Transaction Failed” or “Undelivered Digital Goods” that doesn’t rely on the game provider to resolve payment issues.
- That other users who’ve experienced similar issues share their stories here — it’s clear from Reddit, AVSIM, and other forums that this is not an isolated case. (According to Co-Pilot)

If anyone has successfully resolved a similar issue or knows of a better escalation path within Steam, I’d really appreciate your input.
Thanks for reading....