Someone stole my CD Key, steam support wont help and I don't know what to do about it

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simonqwadjke 9 小时以前

Long story short: I own the box "Half Life Generation".
It includes the very first and original copy Half Life, Opposing Force, Blue Shift and Counter Strike, someone has stolen my CD Key and steam support wont help me resolve it.

I recently found out that if you still have the CD Key for the original game, you can claim your digital copy of the box. Since I still have the little guide book with the CD Key stickers on it I went and typed it in and was greeted with an error that someone else had already claimed it..

I submit a steam ticket, I made it clear that someone ELSE had stolen my CD Key, my best guess is by using a keygen.
I've shown proof that this box is in my posession, with a note with my account name on it. Even exchanged a second with the support ticket to show that yes, i have the physical box.
However before anyone starts questioning it, this box was bought from a retailer and have been in my posession since and isn't a second hand purchace, it has never been lend out to anyone.

I'm quite bummed about this, and honestly upset that theft goes unpunished and i've been robbed of my games. I would love to hear from anyone who might have any way I could perhaps convince them.
I can't even just use the disks to install the games anymore, try as i might, even with compatibility settings, the game can't run properly, that's how old the disks are.

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正在显示第 1 - 15 条，共 25 条留言

NickShadow0 9 小时以前

I support you, dont give up

Silicon Vampire 9 小时以前

Which PUBLISHER? One of them never got the keys transferred to STEAM at all... and have NEVER worked on STEAM.

miamew3 9 小时以前

Are you sure you haven't already redeemed the code on a different steam account, that you have forgotten about?
Could it be possible a family member used the code?

simonqwadjke 9 小时以前

引用自 Silicon Vampire：
Which PUBLISHER? One of them never got the keys transferred to STEAM at all... and have NEVER worked on STEAM.

It was a physical store here in my country. Idk what publisher, on the back of the box 3 prominent companies are listed: Sierra, Valve and Gearbox, idk if that helps?

However this isn't about keys not being transfered, I repeat myself here, my key was stolen, steam confirms this by telling me the key I have has already been claimed, the steam support also confirms this that the key is already tied to a steam account.

simonqwadjke 9 小时以前

引用自 miamew3：
Are you sure you haven't already redeemed the code on a different steam account, that you have forgotten about?
Could it be possible a family member used the code?

I only own this account, and a very recent alt account for more tf2 backpack storage.
I repeat myself again, the game was never lend out to anyone, not even my sister has seen the inside of this box, let alone have any interest whatsoever in gaming or pc's at all.

Silicon Vampire 9 小时以前

Then someone got possession of it and used it prior... and if you could find out who, you would probably be able to gain control of that account as you have the physical proof.

simonqwadjke 9 小时以前

I feel like a broken record at this point, I mentioned that the only reasonable conclution I can draw is that someone used a KeyGen Tool. It could be anyone here on this ball of dirt.. I've got no way of finding out who.

nullable 9 小时以前

Well as far as I know Valve no longer accepts old half-life keys.

Plausible explanation is you already claimed them on an alt account. People forget about alt accounts all the time. And you're people.

Another possibility, they were already used when you bought the game. Maybe you need to take it up with the retailer who sold it to you. Nothing to do with Valve.

It's been decades, might be hard to prove any particular claim. And Valve may not need to do anything about it no matter how you feel.

No harm in trying, but this seems like a long shot. You might just be better off buying the titles on Steam, like it or not.

nullable 9 小时以前

引用自 simonqwadjke：
I feel like a broken record at this point, I mentioned that the only reasonable conclution I can draw is that someone used a KeyGen Tool. It could be anyone here on this ball of dirt.. I've got no way of finding out who.

No, that not the only reasonable conclusion. It's just the one you prefer.

If you disagree, prove it. No one needs to accept your assumptions or guesses as fact.

Silicon Vampire 9 小时以前

Keygens? Not likely, they have been notorious malware delivery software and not much else.

Far too many possibilities and a minute fraction are actually valid.

I had a crate full of the exact package I was handing out like candy a couple decades ago. Not one had been used previously.

最后由 Silicon Vampire 编辑于; 8 小时以前

#10

simonqwadjke 9 小时以前

引用自 nullable：
Plausible explanation is you already claimed them on an alt account. People forget about alt accounts all the time. And you're people.

If would be a fair point but my account was created 2011, when I got my first steam game, it was Black ops, which i got as a bday pressent. I had no steam tied games prior to that.

引用自 nullable：
Another possibility, they were already used when you bought the game. Maybe you need to take it up with the retailer who sold it to you. Nothing to do with Valve.

Highly unlikely, the box was released 2002 one year prior to steams launch in 2003. It was only later that they implemented the feature that if you owned this box, you could claim the games on steam.

引用自 nullable：
It's been decades, might be hard to prove any particular claim. And Valve may not need to do anything about it no matter how you feel.

No harm in trying, but this seems like a long shot. You might just be better off buying the titles on Steam, like it or not.

I'm not particularly fond of the idea that the guy who stole my game gets off scott free, while i have to pay again..
I will be thoroughly disappointed if nothing comes of any of this honestly.. cause money is not something I have in spades, i can barely keep food on the table.. that got a bit personal, so I wont dig deeper there.

#11

cSg|mc-Hotsauce 9 小时以前

引用自 simonqwadjke：
Someone stole my CD Key, steam support wont help and I don't know what to do about it

Long story short: I own the box "Half Life Generation".
It includes the very first and original copy Half Life, Opposing Force, Blue Shift and Counter Strike, someone has stolen my CD Key and steam support wont help me resolve it.

I recently found out that if you still have the CD Key for the original game, you can claim your digital copy of the box. Since I still have the little guide book with the CD Key stickers on it I went and typed it in and was greeted with an error that someone else had already claimed it..

I submit a steam ticket, I made it clear that someone ELSE had stolen my CD Key, my best guess is by using a keygen.
I've shown proof that this box is in my posession, with a note with my account name on it. Even exchanged a second with the support ticket to show that yes, i have the physical box.
However before anyone starts questioning it, this box was bought from a retailer and have been in my posession since and isn't a second hand purchace, it has never been lend out to anyone.

I'm quite bummed about this, and honestly upset that theft goes unpunished and i've been robbed of my games. I would love to hear from anyone who might have any way I could perhaps convince them.
I can't even just use the disks to install the games anymore, try as i might, even with compatibility settings, the game can't run properly, that's how old the disks are.

Read (don't bump) this thread...

https://psteamcommunity.yuanyoumao.com/discussions/forum/0/3729576253896994447/

Aside from that, the collection goes on sale for < $4 all the time... https://steamdb.info/bundle/231/

最后由 cSg|mc-Hotsauce 编辑于; 8 小时以前

#12

simonqwadjke 8 小时以前

引用自 nullable：
引用自 simonqwadjke：
I feel like a broken record at this point, I mentioned that the only reasonable conclution I can draw is that someone used a KeyGen Tool. It could be anyone here on this ball of dirt.. I've got no way of finding out who.
No, that not the only reasonable conclusion. It's just the one you prefer.

If you disagree, prove it. No one needs to accept your assumptions or guesses as fact.

Best I can give you is that I have the box, and the response I got from trying to claim my key: https://imgur.com/a/SZ75yep
Yes I blocked out the cd keys for obvious reasons...
Steam didn't reject the key outright, instead steam says the key is claimed, the steam support confirmed it was claimed as well.
Knowing for a fact that this box has never not been in my posession from when i first broke the seal on the box, no one have been able to peek inside to snag the key

#13

nullable 8 小时以前

引用自 simonqwadjke：
引用自 nullable：
Plausible explanation is you already claimed them on an alt account. People forget about alt accounts all the time. And you're people.
If would be a fair point but my account was created 2011, when I got my first steam game, it was Black ops, which i got as a bday pressent. I had no steam tied games prior to that.

引用自 nullable：
Another possibility, they were already used when you bought the game. Maybe you need to take it up with the retailer who sold it to you. Nothing to do with Valve.
Highly unlikely, the box was released 2002 one year prior to steams launch in 2003. It was only later that they implemented the feature that if you owned this box, you could claim the games on steam.

Well my account predates Half-Life 2, and the only games you could have on Steam that first year were Half-Life and it's expansions, and half-life based mods gone retail, like CS and DoD. I redeemed my box copies in 2003 when WON was shutting down and my box/games were from 1999.

Sorry, you're just wrong on this detail.

引用自 simonqwadjke：
引用自 nullable：
It's been decades, might be hard to prove any particular claim. And Valve may not need to do anything about it no matter how you feel.

No harm in trying, but this seems like a long shot. You might just be better off buying the titles on Steam, like it or not.
I'm not particularly fond of the idea that the guy who stole my game gets off scott free, while i have to pay again..
I will be thoroughly disappointed if nothing comes of any of this honestly.. cause money is not something I have in spades, i can barely keep food on the table.. that got a bit personal, so I wont dig deeper there.

Well without proof for your claims and assumptions you can be disappointed all you want if you're determined to be.

And if you're in poverty where 25 year old games regularly sold for a pittance is beyond your reach. We'll that's not Valve's problem either.

And your need to punish a possibly imagined villain is your own deal. Without proof... better suck it up and move on, sorry.

最后由 nullable 编辑于; 8 小时以前

#14

nullable 8 小时以前

引用自 simonqwadjke：
引用自 nullable：
No, that not the only reasonable conclusion. It's just the one you prefer.

If you disagree, prove it. No one needs to accept your assumptions or guesses as fact.
Best I can give you is that I have the box, and the response I got from trying to claim my key: https://imgur.com/a/SZ75yep
Yes I blocked out the cd keys for obvious reasons...
Steam didn't reject the key outright, instead steam says the key is claimed, the steam support confirmed it was claimed as well.
Knowing for a fact that this box has never not been in my posession from when i first broke the seal on the box, no one have been able to peek inside to snag the key

Memory is still a fickle thing. You might still have an alt account out there you forgot about. It happens not infrequently when people claim Valve stole all their games. People swear they only have one account, but digging a little deeper, oops, forgetting is more plausible than the theft you're entertaining.

#15

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发帖日期： 11 月 28 日下午 1:21

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