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marc 9 月 15 日 上午 5:30
Deck OLED – GLS Tracking Dead, ParcelForce Not Activated
Ordered a Steam Deck OLED on 10 Sep. GLS marked it as dispatched on 13 Sep, but tracking has stalled since. GLS now shows “no results” for the parcel number, and ParcelForce tracking hasn’t activated either — despite ParcelsApp confirming the handoff.

It’s been 5 days with no UK scan, no delivery estimate, and no transparency. GLS support is unresponsive, and Steam hasn’t provided any update. this kind of logistics breakdown is unacceptable.

Anyone else ever been stuck in the same limbo? If Valve or Steam support sees this, please escalate — I need confirmation the parcel isn’t lost and a revised delivery window.
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marc 9 月 15 日 上午 8:03 
I’m going too just raise a dispute with me bank F u steam you thieving rats
#1
cSg|mc-Hotsauce 9 月 15 日 上午 8:08 
引用自 Marc R：
I’m going too just raise a dispute with me bank F u steam you thieving rats

That will permanently ban your payment method from use on Steam and lock your account for fraud.

What if hardware is included in the disputed transaction?

If a hardware purchase is disputed, your account is automatically restricted. You can remove the restriction by reversing the dispute with your bank or returning the associated hardware. Contact Steam Support for additional guidance.

If you are not satisfied with your Valve Hardware purchase, you can pursue a refund or request product service. You can learn more about this process here .

https://psteamhelp.yuanyoumao.com/en/faqs/view/783F-5E0F-9834-22D2#9

It does take time for ParcelForce to have the tracking information after hand off.

Don't take any serious actions and wait for at least the 19th before you contact Steam support.

:nkCool:
最后由 cSg|mc-Hotsauce 编辑于; 9 月 15 日 上午 8:14
#2
marc 9 月 15 日 上午 8:22 
Radio silence from everyone gls ignoring me steam ignoring me parcelforce ignoring me
Gls tracking said in transit then this morning it said it didn’t exist parcelforce said we are expecting it so where is it ? Messaged steam ages ago there ignoring me
#3
cSg|mc-Hotsauce 9 月 15 日 上午 8:24 
引用自 Marc R：
Radio silence from everyone gls ignoring me steam ignoring me parcelforce ignoring me
Gls tracking said in transit then this morning it said it didn’t exist parcelforce said we are expecting it so where is it ? Messaged steam ages ago there ignoring me

It hasn't even been a full week since the purchase yet. It can take around a week for delivery.

:nkCool:
#4
marc 9 月 15 日 上午 8:24 
I don’t mind the wait what I mind is it vanishing from all tracking
#5
cSg|mc-Hotsauce 9 月 15 日 上午 8:28 
引用自 Marc R：
I don’t mind the wait what I mind is it vanishing from all tracking

I've had FedEx and standard US Postal Service do this many times.

It can be irritating, yes but keep an eye on it.

:nkCool:
#6
rawWwRrr 9 月 15 日 上午 8:57 
引用自 Marc R：
I don’t mind the wait what I mind is it vanishing from all tracking
And how exactly does Steam affect the tracking information?

引用自 Marc R：
I’m going too just raise a dispute with me bank F u steam you thieving rats
Steam, well Valve, actually, is in the same boat you're in. They shipped merchandise to a customer and they expect it to be delivered. It's not Valve's fault that tracking isn't updated accordingly. Sometimes you have to work within the imperfect systems for resolution.
#7
marc 9 月 15 日 上午 9:12 
They could have better couriers they shouldn’t take money if they cannot deliver goods
#8
cSg|mc-Hotsauce 9 月 15 日 上午 9:39 
引用自 Marc R：
They could have better couriers they shouldn’t take money if they cannot deliver goods

Every carrier has issues, especially in today's landscape.

:nkCool:
#9
marc 9 月 15 日 上午 9:44 
引用自 cSg|mc-Hotsauce：
引用自 Marc R：
They could have better couriers they shouldn’t take money if they cannot deliver goods

Every carrier has issues, especially in today's landscape.

:nkCool:
They shouldn’t on a £500 purchase 🤷🏻‍♂️
Maybe they shouldn’t cheap out on the couriers
#10
cSg|mc-Hotsauce 9 月 15 日 上午 9:46 
引用自 Marc R：
引用自 cSg|mc-Hotsauce：

Every carrier has issues, especially in today's landscape.

:nkCool:
They shouldn’t on a £500 purchase 🤷🏻‍♂️
Maybe they shouldn’t cheap out on the couriers

They don't cheap out on anything.

The hardware is even insured.

:nkCool:
#11
marc 9 月 15 日 上午 9:49 
引用自 cSg|mc-Hotsauce：
引用自 Marc R：
They shouldn’t on a £500 purchase 🤷🏻‍♂️
Maybe they shouldn’t cheap out on the couriers

They don't cheap out on anything.

The hardware is even insured.

:nkCool:

Oh yeah because ParcelForce is premium
#12
MancSoulja 9 月 15 日 上午 9:49 
引用自 Marc R：
引用自 cSg|mc-Hotsauce：

Every carrier has issues, especially in today's landscape.

:nkCool:
They shouldn’t on a £500 purchase 🤷🏻‍♂️
Maybe they shouldn’t cheap out on the couriers

just wait a week. My deck took about 10 days to arrive.
最后由 MancSoulja 编辑于; 9 月 15 日 上午 9:49
#13
marc 9 月 15 日 上午 9:52 
引用自 MancSoulja：
引用自 Marc R：
They shouldn’t on a £500 purchase 🤷🏻‍♂️
Maybe they shouldn’t cheap out on the couriers

just wait a week. My deck took about 10 days to arrive.

I know what your saying it’s not the fact I have too wait it’s the fact the tracking was working and now it’s saying it doesn’t exist and there is no channels too contact anyone can’t find a number for gls parcelforce I can’t get through too and valve answering my messages either I’m not bothered when it comes but I want too know it’s actually coming
#14
MancSoulja 9 月 15 日 上午 9:59 
引用自 Marc R：
引用自 MancSoulja：

just wait a week. My deck took about 10 days to arrive.

I know what your saying it’s not the fact I have too wait it’s the fact the tracking was working and now it’s saying it doesn’t exist and there is no channels too contact anyone can’t find a number for gls parcelforce I can’t get through too and valve answering my messages either I’m not bothered when it comes but I want too know it’s actually coming

Royal Mail tracking sucks, even the tracking on Special Delivery fails sometimes. Parcel Force aren't going to be any better. Steam probably should communicate better with you but they probably don't know much more than you do at this moment in time.

I bought some stuff from the LTT store and it was stuck in customs for ages because Parcel Force didn't bother to post a card through my door for a full week, and the package was in Manchester at that point too. that's how slow they are. lol
最后由 MancSoulja 编辑于; 9 月 15 日 上午 10:01
#15
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