Khuda 11 月 23 日 下午 3:14
Best Buy sold me an ASUS GPU box with a Lenovo OEM 4080 inside (confirmed by Lenovo) – Floor Sample unit
I wanted to share this situation because a lot of gamers buy hardware at Best Buy while traveling, and I really need some help understanding how this even happened.

During a trip to Miami, I bought an open-box ASUS TUF GPU labeled as FLOOR SAMPLE.
That means it was a store-owned display unit, not a customer return.

When I got home, I realized the GPU inside the ASUS box was not ASUS at all.
It was a Lenovo Legion OEM RTX 4080, the model used in the Legion T7 34IRZ8 desktop a GPU that is never sold separately anywhere.

I contacted Lenovo NA and sent them:
• PCB photos
• Serial numbers
• Residue stickers
• Fan assembly photos
• Mismatched screws
• The ASUS box + Best Buy receipt

Lenovo confirmed 100%:
• The GPU is OEM Lenovo, not ASUS
• The part numbers don’t match any ASUS card
• Lenovo never installs ASUS fans
• The GPU is not sold standalone
• So the card was tampered with before Best Buy sold it

Since this was marked as a Floor Sample, the only people who ever had access to it were Best Buy employees, not customers.
So this wasn’t a typical “customer swap” scam.

I also made a short video explaining the situation, because it’s easier to show the physical differences and the serial mismatches visually.

If anyone here can help me understand how this could happen inside a store-owned unit, or if you’ve seen something similar, I’d appreciate it a lot.
I’m trying to figure out the best next step, since Best Buy refused to help once I left the U.S.
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rawWwRrr 11 月 23 日 下午 3:23 
引用自 Khuda
If anyone here can help me understand how this could happen inside a store-owned unit, or if you’ve seen something similar, I’d appreciate it a lot.
Because people are people and make mistakes. BestBuy doesn't hire electronics and hardware experts. They are prone to error.

引用自 Khuda
I’m trying to figure out the best next step, since Best Buy refused to help once I left the U.S.
BestBuy is your only solution if you want to exchange the unit for the one you intended to purchase. Only other option I can think of is you could just sell it for what it is and try to recoup your cost.

Maybe take it as a lesson to ensure the product inside is correct before leaving the country?

Good luck.
最后由 rawWwRrr 编辑于; 11 月 23 日 下午 3:25
nullable 11 月 23 日 下午 3:23 
What was the GPU model you expected to have?
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