Oprindeligt skrevet af Hi Im Swat:

I keep getting the error shown in the orange box.

Might help if you tell us what exactly that error says.

Yeah my bad, I updated the post aha..

Oprindeligt skrevet af Bluekinn:

Good evening, I’d like to send a gift to a friend, but when I try to send it (I have enough money in my Steam wallet to buy it), I keep getting the error shown in the orange box, which says :

“An unexpected error has occurred. Your purchase has not been completed.
Please wait a few minutes and try again.
If this error persists, please contact Steam Support.”

I should mention that my friend does not own this game, I’m absolutely sure of it.

Why do I get this error every time I try? What are the reasons?

I would really appreciate some answers…

The system suspects commercial usage of wallet funds which is forbidden by the Steam Subscriber Agreement.

Excessive usage of wallet credit with schemes to attempt to convert it back to real money, i.e. offering purchase services for a reduced price ("You give real $$$ I buy game X with wallet $$$ for you"), can be seen as money laundering attempts.

Contact support if you can't use a different payment method. They may lift the restriction, but if they refuse to lift the restriction, their say is final.

If they refuse to lift the restriction, you have to use an external payment method (i.e. credit card) to gift to a friend, but can still use your wallet balance for your own purposes.

Oprindeligt skrevet af Ettanin:

Oprindeligt skrevet af Bluekinn:

Good evening, I’d like to send a gift to a friend, but when I try to send it (I have enough money in my Steam wallet to buy it), I keep getting the error shown in the orange box, which says :

“An unexpected error has occurred. Your purchase has not been completed.
Please wait a few minutes and try again.
If this error persists, please contact Steam Support.”

I should mention that my friend does not own this game, I’m absolutely sure of it.

Why do I get this error every time I try? What are the reasons?

I would really appreciate some answers…

The system suspects commercial usage of wallet funds which is forbidden by the Steam Subscriber Agreement.

Excessive usage of wallet credit with schemes to attempt to convert it back to real money, i.e. offering purchase services for a reduced price ("You give real $$$ I buy game X with wallet $$$ for you"), can be seen as money laundering attempts.

Contact support if you can't use a different payment method. They may lift the restriction, but if they refuse to lift the restriction, their say is final.

If they refuse to lift the restriction, you have to use an external payment method (i.e. credit card) to gift to a friend, but can still use your wallet balance for your own purposes.

Alright, thanks for the answer. But how can I contact them to ask for the restriction to be lifted? Every “Steam Support” link sends me here or to the basic help pages…

Try Steam Support
https://psteamhelp.yuanyoumao.com/en/wizard/HelpCannotCompletePurchase

Oprindeligt skrevet af Bluekinn:

Oprindeligt skrevet af Ettanin:

The system suspects commercial usage of wallet funds which is forbidden by the Steam Subscriber Agreement.

Excessive usage of wallet credit with schemes to attempt to convert it back to real money, i.e. offering purchase services for a reduced price ("You give real $$$ I buy game X with wallet $$$ for you"), can be seen as money laundering attempts.

Contact support if you can't use a different payment method. They may lift the restriction, but if they refuse to lift the restriction, their say is final.

If they refuse to lift the restriction, you have to use an external payment method (i.e. credit card) to gift to a friend, but can still use your wallet balance for your own purposes.

Alright, thanks for the answer. But how can I contact them to ask for the restriction to be lifted? Every “Steam Support” link sends me here or to the basic help pages…

help -> Steam Support -> Purchases -> I can't complete my purchase on the Steam Store -> Game or other Software -> <Enter the title of the game in the search bar> -> Explain in detail the issue you are facing in the free form text box and be polite.

Oprindeligt skrevet af Vaulty:

Try Steam Support
https://psteamhelp.yuanyoumao.com/en/wizard/HelpCannotCompletePurchase

Thanks for the link

Oprindeligt skrevet af Ettanin:

Oprindeligt skrevet af Bluekinn:

Alright, thanks for the answer. But how can I contact them to ask for the restriction to be lifted? Every “Steam Support” link sends me here or to the basic help pages…

help -> Steam Support -> Purchases -> I can't complete my purchase on the Steam Store -> Game or other Software -> <Enter the title of the game in the search bar> -> Explain in detail the issue you are facing in the free form text box and be polite.

Okay thank you for the help! Have a nice evening