Steam Gift Purchases Revoked?
Hey guys, so I have never had an issue with buying gifts with my Steam Wallet for around 4 years now. Only until this month have I been told and not explained by I have a restriction. I don't know why or if it can be appealed?

I have never returned or refuted a purchase to even one of the titles I own or gifted. I have gifted successfully 4 different friends and family of mine from indie to AAA games with no issues! I never sell or trade games or whatever skins on my account either. So why am I punished? I don't want to put my PayPal or credit cards on here, because I want to be better about limiting my cards being stolen. So I get Steam cards, which is awesome in supporting Steam and it stays on here! The only thing I can think of is Steam being upset my last two attempted gifts prior were refunded, but that went back to MY Steam Wallet and stays on Steam.

I'm upset because now all my friends are on pc. I'm primarily a console player honestly and this discourages me to game online with my friends and family. I've always thought highly of Steam, been happy with all the money I spent on here the past 4 years, and look to continue to support Steam. Again, is this something I can appeal and I'm looking for answers on how it happened?

Appreciate the help or thoughts on the matter guys
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目前顯示第 1-5 則留言,共 5
Callahan420 10 月 20 日 下午 8:40 
Wallet gift restriction. Use an external payment method instead of wallet funds.

Submit a ticket to steam support.

Just an fyi, if the restriction happens again it will be permanent.
rawWwRrr 10 月 20 日 下午 8:55 
引用自 SilentShores
Appreciate the help or thoughts on the matter guys
Steam has been restricting the use of wallet funds for gifting games in an effort to thwart possible fraud or money laundering. Something about the gifting habits of some users triggers whatever threshold they are using to make that determination. So to combat that, Steam will remove a user's ability to use wallet funds to gift games.

引用自 SilentShores
So why am I punished?
It isn't that you actually are as much as it just appears that you might be.

You will still be able to gift games to others with non-wallet funds. And you can still use wallet funds for yourself. You just won't be able to use wallet funds for buying game gifts.

Do keep in mind that wallet funds are simply store credit and they can dictate their use how they like.

引用自 SilentShores
I don't know why or if it can be appealed?
Some have been able to... but then the restriction comes right back with the next gift purchase.

引用自 SilentShores
I don't want to put my PayPal or credit cards on here, because I want to be better about limiting my cards being stolen.
You can make credit card purchases without storing them on the platform. Given how many users have stored payment methods on Steam over the years, if there was a problem of credit cards being stolen we would have heard of it by now. But I don't want to sound like I'm criticizing your efforts to protect yourself, just providing some details.

引用自 SilentShores
The only thing I can think of is Steam being upset my last two attempted gifts prior were refunded,
It is not that.

Good luck.
最後修改者:rawWwRrr; 10 月 20 日 下午 8:56
引用自 Callahan420
Wallet gift restriction. Use an external payment method instead of wallet funds.

Submit a ticket to steam support.

Just an fyi, if the restriction happens again it will be permanent.

- - - - - - - - - -

Like in my original post, I choose not to use external payment methods as not just Steam, but any service can be hacked and release sensitive info. I'm trying to protect myself as much as possible. It's why I'm thankful for the Steam Wallet so I can give my cash to support Steam, build my library and gift my friends who are primarily pc than me on console.

I will take your advice and appeal with a ticket for support. Thanks for your thoughts on my problem here.
Unfortanetly, scammers ruin it for everyone. They cannot see the big picture, so they ruin for everyday people. So yea, it is their fault.
1.
引用自 rawWwRrr
引用自 SilentShores
Appreciate the help or thoughts on the matter guys
Steam has been restricting the use of wallet funds for gifting games in an effort to thwart possible fraud or money laundering. Something about the gifting habits of some users triggers whatever threshold they are using to make that determination. So to combat that, Steam will remove a user's ability to use wallet funds to gift games.

2. quote=SilentShores] So why am I punished?
It isn't that you actually are as much as it just appears that you might be.

You will still be able to gift games to others with non-wallet funds. And you can still use wallet funds for yourself. You just won't be able to use wallet funds for buying game gifts.

Do keep in mind that wallet funds are simply store credit and they can dictate their use how they like.

3.
引用自 SilentShores
I don't know why or if it can be appealed?
Some have been able to... but then the restriction comes right back with the next gift purchase.

4.
引用自 SilentShores
I don't want to put my PayPal or credit cards on here, because I want to be better about limiting my cards being stolen.
You can make credit card purchases without storing them on the platform. Given how many users have stored payment methods on Steam over the years, if there was a problem of credit cards being stolen we would have heard of it by now. But I don't want to sound like I'm criticizing your efforts to protect yourself, just providing some details.

5.
引用自 SilentShores
The only thing I can think of is Steam being upset my last two attempted gifts prior were refunded,
It is not that.

Good luck. [/quote]

1. Thanks for explaining that could be what my account is suffering from. It's possible whatever algorithm they have is not fairly or accurately being enforced to my account. I don't sell skins on CSGO or send cash to all kinds of new accounts. It's been accounts that I've been friends with for some time. My most recent attempt may have flagged now that I think about it as my cousin just made a new pc and I newly added his account. So maybe that could be a reason too.

2. I respectfully disagree. There was no warning to give notice or look to clarify in losing my Steam Wallet gifting privilege, but immediate and potentially permanent enforcement/punishment. We'll see when I appeal. For my personal choice, I do not want to give sensitive credit card info or PayPal to Steam to help protect myself from fraud or theft. It's why I'm thankful for Steam Wallet. Never had an issue for 4 years asking for returns or any dispute of purchase from me. You're right and I understand as well it is their store and they can do as they please. It's why I'm seeking reason and hope Steam is reasonable.

3. You're giving me hope.

4. It's a possibility I want to avoid. My sister has been hit with fraud for 2k and I can't afford that man. Thanks for not criticizing me in doing what I can.

5. I hope so and it's why I'm reaching out to learn more about this and see how to go best about it. Appreciate your thoughts.
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