First of all, I am sure I didn't click any scam websites or something strange else

As a victim of repeated hacking, I’ve been left frustrated and disappointed by Steam’s lack of action and support to secure my account.

Actually, I am like many other users; I’ve spent years and money on my Steam account, accumulating games, achievements, and countless hours of gameplay. But recently, my account was hacked multiple times, with strangers gaining access and using it for their own purposes. Despite implementing the Steam Guard 2FA system, the hacker was still able to bypass it and log into my account.

Have more worse still, they used my account to purchase games for themselves, exploiting my payment information. Of course, the purchases weren't eventually refunded; it sounds very good job, right? How dare it fail to protect users so badly?

The funniest part of this ordeal wasn’t just the hacking. It was Steam’s lack of meaningful support. I reached out to Steam Support multiple times, explaining the situation in detail and requesting urgent help to secure my account. But all I received were generic, copy and paste responses with little to no actual solutions. They are just decorations.

Steam's support system feels like they only realized they needed a button to decorate afterthought. For a platform that generates billions of dollars in revenue, one would expect Valve to prioritize its users’ security and provide responsive, empathetic support. Instead, users like me are left to fend for ourselves, with vague advice and no real accountability from the company.

Additionally, Steam claimed that its Steam Guard feature shields accounts from unwanted access. But my experience tells me otherwise. The hacker gained access to my account without the necessary authentication code, even though Steam Guard was turned on. This calls into question Steam Guard's efficacy and whether it is taking the necessary steps to guarantee that it functions as intended.

If hackers can bypass Steam Guard so easily, then what’s the point of having it at all? Decoration? Valve needs to take action to improve this supposedly secure system.