IS STEAM SOPPORT DIED? :: Help and Tips

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xenu_2 11 月 5 日上午 4:41

IS STEAM SOPPORT DIED?

After a pc reset i lost family account sharing and when I tried to recover it I get messaggi that I'm not in condition to join the family. Since the messagge is very generic I asked help to support and asked the reason of the problem. The answer tha I received is Just embarassing..."steam support is not able to provide specific details to users on how the restriction works" and than closed the ticket.... so...to who I should ask for help? To my gerandma?even is strange that I can't be part of a family that I already was, I can accept that I'm not suitable to join a family but can't really accept this kind of assistance. Is really this what steam offer to us? Actually me and my friends are in same country and we are in friend list. Anyone have and clue about what could be the problem?

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Lilim 11 月 5 日上午 4:56

引用自 xenu_2：
After a pc reset i lost family account sharing and when I tried to recover it I get messaggi that I'm not in condition to join the family. Since the messagge is very generic I asked help to support and asked the reason of the problem. The answer tha I received is Just embarassing..."steam support is not able to provide specific details to users on how the restriction works" and than closed the ticket.... so...to who I should ask for help? To my gerandma?even is strange that I can't be part of a family that I already was, I can accept that I'm not suitable to join a family but can't really accept this kind of assistance. Is really this what steam offer to us? Actually me and my friends are in same country and we are in friend list. Anyone have and clue about what could be the problem?

Do your friends live in the same household as you? Valve has changed how family sharing works.

Who can be in a Steam Family?

While we know that families come in many shapes and sizes, Steam Families is intended for a household of up to 6 close family members.

最后由 Lilim 编辑于; 11 月 5 日上午 4:59

xenu_2 11 月 5 日下午 2:31

Hi, if You mean in same home of course no...how many people in the world have 6 people members, living in same house and have 6 different accounts? Is a bit unrealistic...if You are talking about same region yes...We are in same Nation, same province and living 5 kilometers far away each other. The fact that We are also truly related is one more thing but I don't think that Valve is able to track my family tree. That's why I don't understand about this problem and the reason why I was asking for some clarify. I can accept that Valve won't restore my family connection but I'm very upset about a support that basically told me "We don't know why, don't bother us"

Hi Im Swat 11 月 5 日下午 2:34

引用自 xenu_2：

Misusing the Steam family feature can and will lead to a ban. As the other user said, Steam family feature is for in house ONLY. Steam can easily tell when a user is misusing this feature.

最后由 Hi Im Swat 编辑于; 11 月 5 日下午 2:34

Ogami 11 月 5 日下午 2:34

Steam indeed checks if you live in the same house or have logged into Steam at the same location in the recent past. If not then it says you dont belong to the same household.

As a workaround you need to login to the same PC with your Steam account as the person who is inviting you to the Steam Family.
First you, then the person inviting you who then sends out the invite.
It should now work since your last login location was identical.
After you are in the family it does not matter from where you login to Steam ( as long as its the same country), its just the initial invitation that is so strict.