I need non-automated help - where do I go?
I have a credit card attached to my account which I have used successfully to make several purchases, however, under store preferences, under mature content preferences, I'm still being asked to add a credit card.
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debit cards and prepaid credit cards do not count
This probably related to Steam's age verification method and from what i understand you want to direct your concern to steam support, not an automated responder.
So here's what you can do:

1) Go to the Steam Help Site: Visit psteamhelp.yuanyoumao.com and log in with your account.

2) Browse for your issue: Look for categories like "Purchases & Payment Methods" or "Account Questions."

3) Submit a ticket: Clearly explain your situation: that you have a payment method on file, but the mature content verification is not recognizing it. Mention your region and that you've already tried the basic troubleshooting.
Going to second Ettanin, since this has come up so much. The UK law specifies a credit card which is a specific financial product. Debit cards are not credit cards. And any sloppy language or colloquialisms people like to use where any card shaped thing dealing with money is a credit card is obviously not the definition the UK law is relying on.

So...are you really talking about a credit card? What's the borrowing limit of your credit card? What's the interest rate on the debt? If neither question applies to your card... doesn't sound like a credit card to me.
最后由 nullable 编辑于; 13 小时以前
Why we use this process
In the UK, Ofcom is the independent regulator for online safety. Ofcom’s guidance on the OSA states that one highly effective age assurance measure is credit card checks.

This is because, in the UK, an individual must be at least 18 years of age to obtain a credit card, therefore credit card issuers are obliged to verify the age of an applicant before providing them with a credit card.

Unfortunately, debit cards do not qualify for age assurance purposes as these can be issued to minors.

Having the credit card stored as a payment method acts as an additional deterrent against circumventing age verification by sharing a single Steam user account among multiple persons.





Quote taken from here:
Age Assurance under the UK Online Safety Act
https://psteamhelp.yuanyoumao.com/en/faqs/view/292B-3DA3-CFC8-97F6
最后由 miamew3 编辑于; 11 小时以前
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