Try your luck with the automated refund request.
However since ALL playtime counts you're probably going to have to make a support ticket to explain yourself.

No. All time is counted towards the purchase. You can try to leave a ticket, but be aware since your in a family that has that time, that will be counted towards it. You could try leaving that family and see if that works too. I am unsure if that will work since they can see you were in a family when you bought the game too.

The cooldown for leaving a family library is ONE YEAR.
But if you really want that refund that might just work.

引用自 DarkCrystalMethod：

Try your luck with the automated refund request.
However since ALL playtime counts you're probably going to have to make a support ticket to explain yourself.

How can i make a support ticket?

引用自 DarkCrystalMethod：

The cooldown for leaving a family library is ONE YEAR.
But if you really want that refund that might just work.

Still, there is a chance they might refuse it since they will see OP was in a family at time of purchase.

引用自 RPG Gamer Man：

引用自 DarkCrystalMethod：

The cooldown for leaving a family library is ONE YEAR.
But if you really want that refund that might just work.

Still, there is a chance they might refuse it since they will see OP was in a family at time of purchase.

Hi man, can u explain me how can I make a support ticket? I never done that before...

引用自 DanielCool88：

引用自 DarkCrystalMethod：

Try your luck with the automated refund request.
However since ALL playtime counts you're probably going to have to make a support ticket to explain yourself.

How can i make a support ticket?

Its quite the experience, but start at the steam main menu and click Help, then Steam Support(first menu item).

Then make your way though the maze of pages and links and sub-pages to wherever the refund request is.

If you can't find it then instead go to Steam Community>"I need help with something not listed here."

At the bottom of the next page click "Contact Steam Support" and then explain your case. Try not to put personal info in there or your card info, etc. If they need that(they shouldn't) they'll ask for it. Give them only the info they need to know.

引用自 DarkCrystalMethod：

引用自 DanielCool88：

How can i make a support ticket?

Its quite the experience, but start at the steam main menu and click Help, then Steam Support(first menu item).

Then make your way though the maze of pages and links and sub-pages to wherever the refund request is.

If you can't find it then instead go to Steam Community>"I need help with something not listed here."

At the bottom of the next page click "Contact Steam Support" and then explain your case. Try not to put personal info in there or your card info, etc. If they need that(they shouldn't) they'll ask for it. Give them only the info they need to know.

Ok I did it, unfortunately they can't refund my money according to the refund policy. Thanks for the help tho! I hope other people read this and be more careful than I was lmao.