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[FuM] 11 月 14 日 下午 9:40
Recover old account
Hi MODs I need help recovering an old account i have that I created when we switched from wonID to Steam. I originally used it and now I'm back to gaming again but I cant recover it because this account I'm on now has the same email and phone number so all my recovery options default to this here. Any help would be greatly appreciated please. All my contact details and account information is the same. I cant for the life of me get in contact with support there's no option in the help section for this issue.


Thank you in advance
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[FuM] 11 月 15 日 上午 10:25 
引用自 Mr. Smiles
https://psteamcommunity.yuanyoumao.com/sharedfiles/filedetails/?id=3456188107


That guide is worthless. It links to reset page and it ask for email or number. I already stated it keeps defaulting to this account because all the information is the same so i cant access my older account which is my original steam account from day 1 of steam release.
[FuM] 11 月 15 日 下午 4:01 
[FuM] 11 月 15 日 下午 4:03 
The issue im having i think that account doesnt have a set user name as initially it was only emails. So it keeps trying to reset my current account.


Update : I managed to get my account username which is a random number generated by Steam due to us not having usernames back in the early days of steam. It registers it as a phone number instead of a username so i can't reset it because its trying to reset the number as if it was a phone number. It has 17 numbers as the username

How do we ping a mod in here? Why is there no real support team?!
最后由 [FuM] 编辑于; 11 月 15 日 下午 4:06
Vaulty 11 月 15 日 下午 4:13 
引用自 FuM
The issue im having i think that account doesnt have a set user name as initially it was only emails. So it keeps trying to reset my current account.


Update : I managed to get my account username which is a random number generated by Steam due to us not having usernames back in the early days of steam. It registers it as a phone number instead of a username so i can't reset it because its trying to reset the number as if it was a phone number. It has 17 numbers as the username

How do we ping a mod in here? Why is there no real support team?!

The username is the login you use, not the name that shows at Steam. In the past it might be the email that you used to create account.

There is no mods here and if you want to contact anyone you can do at
https://psteamhelp.yuanyoumao.com/en/
鬼柳京介 11 月 15 日 下午 6:14 
good
Silicon Vampire 11 月 15 日 下午 6:30 
I have an old account from that era and I assure you, the name of the account is still the defunct email address. The contact email was changed years ago.
最后由 Silicon Vampire 编辑于; 11 月 15 日 下午 6:31
Wren 11 月 15 日 下午 10:04 
If you need help with Account Security or Recovery, please contact Steam Support.
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