Hi Steam Support,

I’m facing a serious issue that’s preventing me from accessing my account properly and continuing my work. I’m a YouTuber, and I rely on Steam to play and create gaming content for my channel, so this is time-sensitive.

Here’s the problem:

I’m trying to verify my phone number on Steam, but I’m not receiving the confirmation code via SMS. I tried several times on different days and networks, but no luck.

I downloaded the Steam mobile app as an alternative. I received a code via email to set up Steam Guard, but the code contains letters.

On the Steam mobile app, the code input field only accepts numbers, and won’t allow me to type the letters included in the code – which makes it impossible to proceed.

I’ve already submitted a support ticket via the official website, but it’s been over 4 hours without a reply, and my work is on hold until I resolve this issue.

Any help from the community or moderators would be greatly appreciated.
If anyone experienced this issue and found a workaround, I’d love to hear it!

Thanks in advance,