Alla diskussioner > Steam-forum > Help and Tips > Ämnesdetaljer
Laefs 12 okt @ 15:08
Items got stolen
My items got stolen 5 days ago, but it says there are no trades that can be reserved.
Can I get them back?
In my history it says that my steam mobile authenticator was just logged in somewhere else.
I have already taken all safety precautions to safe my account.
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Aluvard 12 okt @ 15:10 
Hijacked. Malware or phishing.

Follow steps 1-6 to secure your account:

1. Scan for malware https://www.malwarebytes.com/
2. Check that the email and phone number on the Steam account are still yours.
3. Deauthorize all other devices https://psteamproxy.yuanyoumao.com/twofactor/manage
4. Change passwords from a trusted/clean device.
5. Generate new backup codes for your Mobile App https://psteamproxy.yuanyoumao.com/twofactor/manage
6. Revoke the API key https://psteamcommunity.yuanyoumao.com/dev/apikey (there should be nothing in the APIKEY)

Regarding items:
https://psteamhelp.yuanyoumao.com/faqs/view/3B6E-B322-2400-8D24
If said items were from CS2:
https://psteamhelp.yuanyoumao.com/en/faqs/view/365F-4BEE-2AE2-7BDD
#1
Laefs 12 okt @ 15:15 
sad that I cant get my items back although I used the steam mobile guard and replied within 5 days
Senast ändrad av Laefs; 12 okt @ 15:17
#2
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