Hello, I made an in-game purchase using the funds on my wallet on Sword of Convallaria. And the purchase didn't work in the game, but my Steam Wallet balance has been charged the payment, I got the Steam receipt.

I contacted the game customer support, and they just tell me to contact Steam, and that "the payment may be stuck in the third-party payment platform, and the game has not received the funds".

Before realizing it didn't work, I made an other in-game purchase in the same game, but this one went through instantly.

I don't know what to do, both Steam and the game customer service tells me the contact the other