Issues with Purchasing Steam Deck

所有讨论 > Steam 论坛 > Help and Tips > 主题详情

Cludjr14 14 小时以前

Is anyone else currently having a hard time getting their payment to go through with steam? I have been a user for over 11 years, have purchase history, have the funds, correct addresses and everything. At first I was flagged for fraudulent activity due to me trying and failing to get a payment through multiple times. After I regained access to my account, it still keeps giving me an error message. Any tips or things I should look for that may cause this?

< >

正在显示第 1 - 4 条，共 4 条留言

Beardface31 14 小时以前

What error message??

Cludjr14 11 小时以前

引用自 Beardface31：
What error message??

“An unknown error has occurred, you purchase has not been completed. Please try again in a few minutes. If the problem persists please contact Steam Support.”
Thing is I’ve been talking with steam support for 3 days either no resolve.

rawWwRrr 11 小时以前

引用自 Cludjr14：
引用自 Beardface31：
What error message??
“An unknown error has occurred, you purchase has not been completed. Please try again in a few minutes. If the problem persists please contact Steam Support.”
Thing is I’ve been talking with steam support for 3 days either no resolve.

And what have they said?

Cludjr14 11 小时以前

引用自 rawWwRrr：
引用自 Cludjr14：
“An unknown error has occurred, you purchase has not been completed. Please try again in a few minutes. If the problem persists please contact Steam Support.”
Thing is I’ve been talking with steam support for 3 days either no resolve.
And what have they said?

At first it was issue with my shipping and Billing addresses, we resolved that, then I got hit with a fraud suspension because of the multiple failed purchase attempts, resolved that, now I’m getting that new message and radio silence from the support team.