Any way to get a human to review a refund request?

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Mizz_ry 19 小时以前

I bought one of the cattails games a while ago and have requested a refund at least twice since then, and so far both reviews were given an automated response and denied based on gameplay time. I no longer play or enjoy the game, and I want to get wildwood story since it's the game I meant to get anyway. There are other games I could've used that money for that would've been actually enjoyable. And to add to the pain, its currently discounted and went from $15 to $3. Is there any way to get a human to review the request, and is it even possible to get a refund at this point?
It seems like this is the only place to ask, as google and ChatGPT have been no help.

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cSg|mc-Hotsauce 19 小时以前

Find the purchase itself... https://psteamhelp.yuanyoumao.com/en/wizard/HelpWithPurchase

Choose "I still have a question..."

Explain the entire issue carefully.

And hope for the best.

Wolf Knight 19 小时以前

how long ago did you buy the game and how many hours has the game been played? the refund policy is less then 2 hours played and less then 2 WEEKS owned. if you are over either requirement, you will be automatically refused by the system.

your games owned badge shows august, you are unlikely to get a refund. at some point, steam has to send the game developers their share of the money.

最后由 Wolf Knight 编辑于; 19 小时以前