所有讨论 > Steam 论坛 > Help and Tips > 主题详情
Mr Rivia 9 月 30 日 上午 11:55
They Hacked my steam Account and No REFUND
So They hacked my Steam Account and Bought 3 games and gifted it so I requested a Refund immediately but Steam said this

We are unable to refund this purchase to your MasterCard ending with ** at this time. Your playtime of an included product exceeds 2 hours (our refund policy maximum).
Diablo® IV: Vessel of Hatred™ - Expansion Bundle - Sent to 醉眼迷离
Diablo® IV - Playtime: 18 hours 41 minutes

We are unable to refund this purchase because it contains a gift that was sent and redeemed by another user. They'll need to use the Support site to allow for the refund.
Battlefield™ 6 Standard Edition - Sent to Tequila0v0
Battlefield™ 6

We are unable to refund this purchase because it contains a gift that was sent and redeemed by another user. They'll need to use the Support site to allow for the refund.
Stellar Blade™ - Sent to E.T.A.
Stellar Blade™ - Playtime: 103 minutes

I Requested for support on this matter but does anyone know if they are going to assist me or what else should i do. This is so sad and unfair :(
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引用自 Kunovega:
引用自 Hi Im Swat：
You were NOT hacked, you were phished. You most likely went to a malicious website and willingly entered your account information. The malicious parties then logged into your account and did those things.

Account security is YOUR responsibility at all times. In the future, avoid going to malicious websites as well as avoiding malicious software.

^This

And I would also suggest using secondary auth, get the app for your phone.

Then even if you are phished (which can still happen) no one can make purchases on your account without also getting approval from the phone app.

Secondary auth through the phone app can protect you from purchases and trades as they will need approval through the app.

Do note that the person who has your log ins can still access your friends list and other community elements and message people with scams from your account to try and phish for more victims, secondary auth won't protect you from that either.

Change your passwords and go into security and log out of all devices to kick whoever has access to your account, then get the steam app for your phone and set up secondary auth.
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cSg|mc-Hotsauce 9 月 30 日 上午 11:57 
引用自 Mr Rivia：
They Hacked my steam Account and No REFUND

So They hacked my Steam Account and Bought 3 games and gifted it so I requested a Refund immediately but Steam said this

We are unable to refund this purchase to your MasterCard ending with ** at this time. Your playtime of an included product exceeds 2 hours (our refund policy maximum).
Diablo® IV: Vessel of Hatred™ - Expansion Bundle - Sent to 醉眼迷离
Diablo® IV - Playtime: 18 hours 41 minutes

We are unable to refund this purchase because it contains a gift that was sent and redeemed by another user. They'll need to use the Support site to allow for the refund.
Battlefield™ 6 Standard Edition - Sent to Tequila0v0
Battlefield™ 6

We are unable to refund this purchase because it contains a gift that was sent and redeemed by another user. They'll need to use the Support site to allow for the refund.
Stellar Blade™ - Sent to E.T.A.
Stellar Blade™ - Playtime: 103 minutes

I Requested for support on this matter but does anyone know if they are going to assist me or what else should i do. This is so sad and unfair :(

https://psteamhelp.yuanyoumao.com/en/faqs/view/783F-5E0F-9834-22D2#6

:nkCool:
#1
Hi Im Swat 9 月 30 日 下午 12:05 
You were NOT hacked, you were phished. You most likely went to a malicious website and willingly entered your account information. The malicious parties then logged into your account and did those things.

Account security is YOUR responsibility at all times. In the future, avoid going to malicious websites as well as avoiding malicious software.
最后由 Hi Im Swat 编辑于; 9 月 30 日 下午 12:06
#2
该讨论串的作者已表示此帖子解答了原先的主题。
Kunovega 10 月 1 日 上午 7:56 
引用自 Hi Im Swat：
You were NOT hacked, you were phished. You most likely went to a malicious website and willingly entered your account information. The malicious parties then logged into your account and did those things.

Account security is YOUR responsibility at all times. In the future, avoid going to malicious websites as well as avoiding malicious software.

^This

And I would also suggest using secondary auth, get the app for your phone.

Then even if you are phished (which can still happen) no one can make purchases on your account without also getting approval from the phone app.

Secondary auth through the phone app can protect you from purchases and trades as they will need approval through the app.

Do note that the person who has your log ins can still access your friends list and other community elements and message people with scams from your account to try and phish for more victims, secondary auth won't protect you from that either.

Change your passwords and go into security and log out of all devices to kick whoever has access to your account, then get the steam app for your phone and set up secondary auth.
#3
ara ara :) 10 月 1 日 上午 7:57 
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#4
Mr Rivia 10 月 1 日 上午 10:26 
Thanks

Yea did do all that hopefully im safe now.

And steam is amazing they investigating that account and they refunded all the purchases absolute legends.
#5
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所有讨论 > Steam 论坛 > Help and Tips > 主题详情
发帖日期： 9 月 30 日 上午 11:55
回复数： 5
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