So what's the the policy on Steam Sales regarding games you recently bought at full price?
lol I've been using Steam for well over a decade now, but this is the first time this has actually happened to me:
I buy a $50 game at full price, play it for 40 hours, and then 10 days after the day I bought it, it goes on sale for 50% off :steamfacepalm:

I don't suppose there's any way I can get that $25 back so I can buy more DLC for said game? XD
Oprindeligt skrevet af WolfEisberg:
You can try contacting Steam support , but it's unlikely theyll give you a partial refund given the time played.

This is where Steam is lagging behind one of their competitors in PC Gaming distribution stores. One of their competitors does automatic partial refunds with in 4 weeks of purchase if the game goes on sale, regardless of time played, and the user doesn't even need to contact customer support the store does it automatically.
< >
Viser 1-15 af 34 kommentarer
datCookie 19. nov. kl. 3:46 
Given the playtime, that isn't going to happen.

But Steam is perfectly happy for someone to refund a game they not long bought, to then buy it at the new low price.

I can almost guarantee you aren't going to be able to do what you're wanting to here.
You can always try a manual refund but as you've played it for 40 hours you may be out of luck.
Thiesen 19. nov. kl. 3:48 
no refunds after 2 hours played or 14 days in your library...

If you had been using Steam for over a decade you should have known about this...

And btw... impulse control is a good thing:..
Sidst redigeret af Thiesen; 19. nov. kl. 3:51
datCookie 19. nov. kl. 3:50 
Oprindeligt skrevet af Thiesen:
no refunds after 2 hours played or 14 days in your library...

This is true for the automated refund system. But it is entirely possible to get a refund outside of this period by submitting a manual refund request.

Very highly unlikely to work for the OP, however.
Forfatteren af denne tråd har angivet, at dette indlæg besvarer det oprindelige emne.
WolfEisberg 19. nov. kl. 3:51 
You can try contacting Steam support , but it's unlikely theyll give you a partial refund given the time played.

This is where Steam is lagging behind one of their competitors in PC Gaming distribution stores. One of their competitors does automatic partial refunds with in 4 weeks of purchase if the game goes on sale, regardless of time played, and the user doesn't even need to contact customer support the store does it automatically.
chefcook90 19. nov. kl. 3:55 
Oprindeligt skrevet af datCookie:
Oprindeligt skrevet af Thiesen:
no refunds after 2 hours played or 14 days in your library...

This is true for the automated refund system. But it is entirely possible to get a refund outside of this period by submitting a manual refund request.

Very highly unlikely to work for the OP, however.
Yeah, I've done it before with a game that had sat in my library for over a year that I had never booted up once - manual refund worked fine.

But yeah, the 40 hours of playtime will probably be my downfall here - probably won't hurt to try though.
Chika Ogiue 19. nov. kl. 4:09 
Oprindeligt skrevet af chefcook90:
So what's the the policy on Steam Sales regarding games you recently bought at full price?

The same refund policy as any other purchase which isn't a preorder. You must meet all three conditions:
1 - Less than 2 hours played
2 - Less than 2 weeks owned
3 - Not have been warned that you've made too many refund requests

With your playtime, you'll be denied an automatic refund.
But try submitting a ticket manually, and explaining your situation politely. If you're lucky, and you've never had a goodwill gesture refund in the past, Steam Support might let you refund the game. Keep in mind also that returned funds might not arrive before any ongoing sale finishes.

Oprindeligt skrevet af chefcook90:
Yeah, I've done it before with a game that had sat in my library for over a year that I had never booted up once - manual refund worked fine.

Ah, forget the last bit. It seems you've had your goodwill refund already. Prepare for support to refuse your refund request.
Sidst redigeret af Chika Ogiue; 19. nov. kl. 4:11
Ogami 19. nov. kl. 4:15 
Oprindeligt skrevet af chefcook90:
Yeah, I've done it before with a game that had sat in my library for over a year that I had never booted up once - manual refund worked fine.

Yeah, like already mentioned, that was your 1 time "goodwill" refund. Everyone gets one for a refund outside the parameters ( if not too extreme) but after that they become way more strict, even with manual refund requests.
chefcook90 19. nov. kl. 4:27 
Ah well, I submitted the ticket under "was charged the wrong amount" instead of "would like a refund." - so we'll see what develops I guess :P
I post this with some regularity.

You need to fix your thinking. You bought the game for a price you thought was fair. You played it for 40+ hours as well. You got what you paid for and for a price you liked. That has not changed simply because the game went on sale 10 days later.

If you had been in the refund window Id be the first one telling you to refund and buy it at the lower price but youre not. Accept that you thought it was a good enough deal when you bought it.
Chika Ogiue 19. nov. kl. 5:04 
Oprindeligt skrevet af chefcook90:
Ah well, I submitted the ticket under "was charged the wrong amount" instead of "would like a refund." - so we'll see what develops I guess :P

Don't expect anything good. They'll likely look at the price of the product on the date you purchased it, and will then tell you there was no error.
Heh, I mean you aren't ENTITLED to it. Would be nice thought if they did that. I got quite a couple of store in my area who do this. Usually larger banners. To make sure customers don't feel bad about their purchase in any capacity.

It's weird but it does encourage people to spend more in your store even if the actual solution is to actually wait for a sale if that matters to you.
rawWwRrr 19. nov. kl. 5:52 
Oprindeligt skrevet af chefcook90:
Ah well, I submitted the ticket under "was charged the wrong amount" instead of "would like a refund." - so we'll see what develops I guess :P
You're not supposed to lie. You choose "I have a question about this purchase" and explain the issue that way.

Oprindeligt skrevet af chefcook90:
- probably won't hurt to try though.
No one has been banned for simply asking for a refund.

Oprindeligt skrevet af chefcook90:
I buy a $50 game at full price, play it for 40 hours, and then 10 days after the day I bought it, it goes on sale for 50% off :steamfacepalm:
I mean, you thought it was worth the full price.
nullable 19. nov. kl. 6:18 
40 hours and 10 days later is more than a stretch. I mean you're almost in the territory of if you ever buy a game at full price and it ever goes on sale, you think you should be able to refund it. And that's not realistic at all.

If you want to buy games on sale wait for them to go on sale. If you buy a game at full price and play it a ton, sounds like you thought the game was worth full price and got a lot out of it. You're way outside the policy limits, and I don't think anyone is getting a refund after exceeding the limits by a factor of twenty. (Which also makes your refunded a game over a year later story suspect for a number of reasons. Memory can be a fickle thing.)
chefcook90 19. nov. kl. 6:40 
Oprindeligt skrevet af nullable:
40 hours and 10 days later is more than a stretch. I mean you're almost in the territory of if you ever buy a game at full price and it ever goes on sale, you think you should be able to refund it. And that's not realistic at all.

If you want to buy games on sale wait for them to go on sale. If you buy a game at full price and play it a ton, sounds like you thought the game was worth full price and got a lot out of it. You're way outside the policy limits, and I don't think anyone is getting a refund after exceeding the limits by a factor of twenty. (Which also makes your refunded a game over a year later story suspect for a number of reasons. Memory can be a fickle thing.)
I bought it but never even downloaded it - that's probably why they allowed it.
Also it's not like I refunded it during a sale. It was more like, I went a year without installing it, and I was like, "I'm probably never going to get around to playing this game," so I refunded it, then a another year or so after that it was on sale for like, 75% off, and I was like, "eh, might as well buy it again since I have leftover cash in my steam wallet."

EDIT: hmmm actually now that I'm looking through my purchase history, it doesn't look like I've ever re-purchased a game I've refunded before. I guess that game really was one that I was never going to end up installing lol.
Sidst redigeret af chefcook90; 19. nov. kl. 6:57
< >
Viser 1-15 af 34 kommentarer
Per side: 1530 50