Refused refund for unplayable MSFS 2024

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si.wilkins 12 小时以前

Hi,

I've tried submitting a support request twice, but have received the same automated or copy/pasted response on both occasions...

I bought MSFS 2024 12 days ago, having read that it should be possible to run on Proton. Unfortunately, it has been a troubleshooting nightmare. First it (incorrectly) wouldn't recognise that my GPU was DX12-capable. Resolving that took several hours to get the correct option set, each time there being several minutes of start-up before getting the error (0x80070057).

I did eventually find a start-up option which resolved that, however on attempting to get past the initial menus I'd have a very long wait (up to half an hour - there are many post suggesting that such long waits are to be expected) before it would either crash or eventually display an aeroplane against a very poor background with the controls unresponsive. I've experimented with various settings but unfortunately not been able to make the game playable.

I was conscious that the "Play Time" indicator on Steam was going up, however I had hoped that there would be a reasoned response in the scenario where I was unable to make the game playable. Instead, I have just received:

"We are unable to refund this purchase to your PayPal at this time. Your playtime of an included product exceeds 2 hours (our refund policy maximum)."

Unfortunately buying games with this degree of jeopardy where you could lose serious money (£70 in this case) without the leeway to actually attempt to get the game working doesn't seem like a viable option :-( Has anyone had an experience of successfully making an appeal against this?

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正在显示第 1 - 11 条，共 11 条留言

✨Saint✨ 11 小时以前

Make a manual ticket and explain your situation there.

Ben Lubar 11 小时以前

Yep, this sounds like the time for a manual ticket. Tell them what you told us.

Wolfpig 11 小时以前

引用自 ✨Saint✨：
Make a manual ticket and explain your situation there.

:saint:

He should make that end expect nothing, as he willingly bought a game for a system on which it is not supported on.

✨Saint✨ 11 小时以前

引用自 Wolfpig：
引用自 ✨Saint✨：
Make a manual ticket and explain your situation there.

He should make that end expect nothing, as he willingly bought a game for a system on which it is not supported on.

I know, but at least he is going to get a definitive answer if he is not going to believe what is said here, or whatever that reason may be.

Chika Ogiue 11 小时以前

As others have said, try a manual request. Just note that whatever answer you get is final.

Kernist 10 小时以前

If you live in country that has customer laws, like countries in EU, tell Steam to shove their 2h period up their asses and that you want to see your money back or else you will contact your local customer department. I never had an issue even if I played like 6h, however they probably check where are you from so they know if they can ♥♥♥♥ with you or not.

Wolfpig 10 小时以前

引用自 Kernist：
If you live in country that has customer laws, like countries in EU, tell Steam to shove their 2h period up their asses and that you want to see your money back or else you will contact your local customer department.

And if you contact your local consumer department, tell them that you bought something for a device on which that should not run, they will tell you that it is a personal problem and the store does not need to take the item back.

Hikari Light 10 小时以前

引用自 Kernist：
If you live in country that has customer laws, like countries in EU, tell Steam to shove their 2h period up their asses and that you want to see your money back or else you will contact your local customer department. I never had an issue even if I played like 6h, however they probably check where are you from so they know if they can ♥♥♥♥ with you or not.

EU laws do not protect users from their failure to read system requirements.
The EU laws will only help if the product is broken for majority of users.
If it's only malfunctioning for a small few, then the EU laws will not help you.
Especially when it's clear you didn't read the system requirements and bought a game your system cannot run.

EU consumer laws are not as all powerful as you think.

最后由 Hikari Light 编辑于; 10 小时以前

BinaryDigit09 9 小时以前

引用自 Wolfpig：
He should make that end expect nothing, as he willingly bought a game for a system on which it is not supported on.

That's not necessarily the case. I bought a game a while back that didn't support Windows 10 without realizing it. Refunded it right away, explaining why and that it was my own fault, and Steam refunded it with no issues.

I guess the OP's experience serves as a warning: Don't bother spending more than an hour or so troubleshooting an inop game.

Wolfpig 9 小时以前

引用自 BinaryDigit09：
引用自 Wolfpig：
He should make that end expect nothing, as he willingly bought a game for a system on which it is not supported on.
That's not necessarily the case. I bought a game a while back that didn't support Windows 10 without realizing it. Refunded it right away, explaining why and that it was my own fault, and Steam refunded it with no issues.

It is a difference between accidentally buying something as one was to lazy to read, and another to buy something from which you know before that it does not run on your system (even if emulation might work).

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