if you pre ordered, you are way outside the refund window now. 2 hours playtime AND 2 weeks owned (or 2 weeks from release if Pre Ordered).

at some point, steam has to send the money to the game developer, you money is long gone by now since the game was released back in Feb.

I don't mean to be rude. But, I googled it just to see if I might find something. There is like more than a dozen articles around release date that clearly states that game is basically unplayable on the deck due to performance.

Given how long you had the game. I'll just rip the bandaid and tell you the obvious. You won't get that refund unfortunately.

Months? Sorry but the money you paid has long been distributed to the publisher, banked and likely spent already. There is so leeway in some cases but you are significantly outside of the policy and should've refunded when eligible with a view of re-buying down the line if your wishes were met.

The refunds are based on your countries consumer protection laws and have nothing to do with Steams policies which are just arbitrary nonsense. If there was any indication from Steam or the developer that the game would be playable on steam deck then it would be classified as a faulty product and eligible for a refund, if you were just hoping it would work on the deck and it doesn't then you must refund with 0 hours playtime (completely unused product) to be eligible. Both of these options will require a manual ticket and quite a bit of explanation to steam support.

As stated earlier this is going to vary massively based on where you live and what consumer protection laws they have in place.

引用自 Shreddy：

The refunds are based on your countries consumer protection laws and have nothing to do with Steams policies which are just arbitrary nonsense.

Good luck with that... OP is way beyond any reasonable refund timeframe for any country's consumer protection when they admit they just left it lying in their library without even trying to verify it worked or not through their own license.

引用自 Chika Ogiue：

引用自 Shreddy：

The refunds are based on your countries consumer protection laws and have nothing to do with Steams policies which are just arbitrary nonsense.

Good luck with that... OP is way beyond any reasonable refund timeframe for any country's consumer protection when they admit they just left it lying in their library without even trying to verify it worked or not through their own license.

I supposed when op is denied their refund that is based on their countries consumer laws :P

Also even IF it was against the local laws is it worth to take Valve to court over 60 bucks?

引用自 AKO(the detective cake)：

hi i bought monster hunter wild a while back with pre order but was waiting for the dev to make it work on the steam deck.But there was no news on it after al these months i given my refund explaining why i wanted the refund due to this reason.

Nope. Refund won't be granted. Not after this long time.

You can refund a preorder up to 14 days after its release.

Next time i advise checking a game's technology stack using sites like SteamDB. Kernel level anti-cheats (not Linux capable) and DirectStorage (Steam Deck's internal storage is too slow) are smoking guns that a game will never be Steam Deck compatible. That said, it won't help on pre-orders so I advise to hold off from them despite involved FOMO.

引用自 SpeedFreak1972：

Also even IF it was against the local laws is it worth to take Valve to court over 60 bucks?

For what exactly? The OP wilfully purchased the game knowing it didn't work on the system they intended to play it on, then of their own accord did nothing for several months. Hopes and wishes that something might happen in the future are not legally acknowledged reasons for a refund.

Product is not defective, there isn't a law anywhere in the world that requires a refund for a product that works as intended and advertised, especially after this long.

No one owes you anything for your own mistakes.

引用自 J4MESOX4D：

Months? Sorry but the money you paid has long been distributed to the publisher, banked and likely spent already.

So what? Steam can backcharge their account.

/ it's not rocket science.

Even if they couldn't it wont stop the yacht collection

引用自 Malfunctioning Robot：

Product is not defective, there isn't a law anywhere in the world that requires a refund for a product that works as intended and advertised, especially after this long.

No one owes you anything for your own mistakes.

Steam is happy to sell defective shovelware and you're defending it? Why?

引用自 Caravanserai：

引用自 J4MESOX4D：

Months? Sorry but the money you paid has long been distributed to the publisher, banked and likely spent already.

So what? Steam can backcharge their account.

/ it's not rocket science.

Even if they couldn't it wont stop the yacht collection

Yes let's go into potential legal trouble by charging back money that was sent months prior because user bought game hoping to play on Steam Deck and the game is unsupported on Steam Deck after months.


The fault lies entirely with the OP

引用自 Caravanserai：

引用自 J4MESOX4D：

Months? Sorry but the money you paid has long been distributed to the publisher, banked and likely spent already.

So what? Steam can backcharge their account.

/ it's not rocket science.

Even if they couldn't it wont stop the yacht collection

Yeah, I'm sure Valve's business partners will LOVE that when Valve basically defraud them.

引用自 Caravanserai：

引用自 Malfunctioning Robot：

Product is not defective, there isn't a law anywhere in the world that requires a refund for a product that works as intended and advertised, especially after this long.

No one owes you anything for your own mistakes.

Steam is happy to sell defective shovelware and you're defending it? Why?

Do I really need to explain that one?

引用自 Caravanserai：

引用自 J4MESOX4D：

Months? Sorry but the money you paid has long been distributed to the publisher, banked and likely spent already.

So what? Steam can backcharge their account.

/ it's not rocket science.

Even if they couldn't it wont stop the yacht collection

That''s great business practice for their partners - start siphoning off their withheld income holdings against their own agreed SteamWorks policy to reward users who aren't entitled to their money back. That will surely go down well platform, and industry-wide eh....