Is this not just crazy? Refund transcript

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Anxiety 21 小时以前

I would have to argue this sort of situation should have an exception.

So I buy the game at night sit in que and then the next day I log in to the game with the notice that hey its done for. So, I get they have their own tos but would a reasonable person not believe this is a violation of consumer protection??

Maybe I'm nuts?

Steam Support
Home > My Recent Help Requests > HT-27RM-JCQG-M53G
Account: xxxx
Email: xxxxxx
Ticket: HT-27RM-JCQG-M53G
Your help request: Refund Request - I am having another problem
Related to: New World: Aeternum
New World: Aeternum
New World: Aeternum
Account: xxxxxx
View in Store
Oct 27 - Purchased as part of: New World: Aeternum - Standard Edition - view receipt
You have a pending refund request for this product. Cancel refund request
Anxiety
Message from you on Oct 28 @ 7:48pm | 2 days ago
I logged in after just buying the game to a developer update saying:

As New World recognizes its fourth anniversary since launching on PC, we reflect on an incredible journey shaped by our dedicated player community. Your feedback and passion have been instrumental in evolving Aeternum into the world it is today, and our team is deeply grateful for this shared adventure. After four years of steady content updates and a major new console release, we've reached a point where it is no longer sustainable to continue supporting the game with new content updates.

The recently launched Season 10 and Nighthaven update will serve as the final content release for New World on PC and consoles. It is only after much consideration that we've reached this decision. To thank you, the New World community, for your support over the years, we have made the Nighthaven release available to you for free. To ensure all New World players can experience this content, we also made Rise of the Angry Earth free for all PC players.

In the coming months, we will provide more details on what to expect and other essential information. Rest assured, our intention is to keep servers operating through 2026, allowing our community time to continue their adventures in Aeternum. Additionally, New World: Aeternum will still be downloadable for PlayStation Plus members (Extra and Premium).

Players of Aeternum: Your dedication and enthusiasm have made this New World adventure an unforgettable journey. We're deeply grateful for every moment you've spent helping build this extraordinary world alongside us. It has been an honor to share Aeternum with you, thank you for helping make this game something truly special.

Message from Steam Support on Oct 30 @ 8:48pm | 42 minutes ago
We have reviewed your refund request.

We are unable to refund this purchase to your MasterCard ending with 72 at this time. Your playtime of an included product exceeds 2 hours (our refund policy maximum).
New World: Aeternum - Playtime: 13 hours 14 minutes

Purchased: Oct 27 PDT

Requests are considered on a case by case basis and are not typically issued for purchases of released products that are more than 14 days old, or if the purchased product has more than 2 hours of playtime. For in-game items the refund period is 48 hours and the item must not have been consumed, modified, or transferred.

To learn more about the refund process, please visit https://psteamproxy.yuanyoumao.com/steam_refunds/

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Yzal 20 小时以前

引用自 Anxiety：
We are unable to refund this purchase to your MasterCard ending with 72 at this time. Your playtime of an included product exceeds 2 hours (our refund policy maximum).
New World: Aeternum - Playtime: 13 hours 14 minutes

最后由 Yzal 编辑于; 20 小时以前

Chompman 20 小时以前

It simply means the game will no longer be getting updates but the servers will still be around to play on for however long they want to keep them up and that's a risk you take for any game that is a live service and uses online servers only to play on.

You can try doing a manual ticket but if the refund is still denied there is nothing you can do.

Chika Ogiue 20 小时以前

引用自 Chompman：
It simply means the game will no longer be getting updates but the servers will still be around to play on for however long they want to keep them up

Yep, and the quoted announcement even states: "Rest assured, our intention is to keep servers operating through 2026, allowing our community time to continue their adventures in Aeternum."

So that's at least 6 to 12 months of time to play, if not more.

Anxiety 20 小时以前

I completely understand why they have the terms they do, I guess in my mind sure they may have the servers be open for who knows but am I receiving the product I actually purchased ? The night before my assumption was the game was still in development and my time would not be wasted playing a game that now has a 6 month lifespan or year. I guess I am just the crazy one but it kinda feels like I flushed 60 down my toilet. The playtime as well is including sitting in those full servers but anyway guess I'm sol. I'll have to remember next time I purchase to start a timer. I still feel shafted though.

Anxiety 20 小时以前

引用自 Chika Ogiue：
引用自 Chompman：
It simply means the game will no longer be getting updates but the servers will still be around to play on for however long they want to keep them up

Yep, and the quoted announcement even states: "Rest assured, our intention is to keep servers operating through 2026, allowing our community time to continue their adventures in Aeternum."

So that's at least 6 to 12 months of time to play, if not more.

Alright I'll take it for what it is then, thank you

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所有讨论 > Steam 论坛 > Steam Discussions > 主题详情

发帖日期： 10 月 30 日下午 6:40

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